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Guest Services Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 405 Us 98 East Destin, Florida |
About this job
The Guest Services Representative, also referred to as a Front Desk Clerk, is responsible for office, safety and guest relations duties associated with the front desk and functions as a member of the Welcome Team.
Part Time and Full Time positions available
PRIMARY DUTIES & RESPONSIBILITIES:
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.
• Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
• Positive Guest Experience: Assist guests with requests and problems related to their stay at the property
• Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the
General Manager in order to maintain proper operations of the property
• Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:
 Process guest registration, computing and collecting payments, verification of credit card transactions
 Transmit and receive messages via telephone and fax machine
 Read and run various reports
 Make and confirm guest reservations as well as maintain records of assigned and available rooms
 Sort and rack incoming messages and mail
 Maintain appearance of front lobby
• Safeguard all Motel 6 / Studio 6 Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
• Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• Computer proficiency, including Windows, Outlook, Word and Excel
• Good communication skills
• Ability to work with minimal supervision and follow written and verbal work instructions
• Must be able to meet the job requirements for all Welcome Team positions in order to perform them as needed
Also known as a Front Desk Clerk.
Part Time and Full Time positions available
PRIMARY DUTIES & RESPONSIBILITIES:
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.
• Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
• Positive Guest Experience: Assist guests with requests and problems related to their stay at the property
• Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the
General Manager in order to maintain proper operations of the property
• Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:
 Process guest registration, computing and collecting payments, verification of credit card transactions
 Transmit and receive messages via telephone and fax machine
 Read and run various reports
 Make and confirm guest reservations as well as maintain records of assigned and available rooms
 Sort and rack incoming messages and mail
 Maintain appearance of front lobby
• Safeguard all Motel 6 / Studio 6 Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
• Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• Computer proficiency, including Windows, Outlook, Word and Excel
• Good communication skills
• Ability to work with minimal supervision and follow written and verbal work instructions
• Must be able to meet the job requirements for all Welcome Team positions in order to perform them as needed
Also known as a Front Desk Clerk.