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In Room Dining Server- Shelborne Wyndham Grand South Beach - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | miami, Florida |
About this job
As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries---all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com .
Situated right in the heart of South Beach's Art Deco District, Shelborne Wyndham Grand's prime oceanfront location affords guests the opportunity to enjoy breathtaking beaches, first-class shopping, vibrant nightlife, delectable dining, and world-renowned art galleries, all within walking distance. Our goal is to provide our guests with unparalleled service. We will do whatever it takes to prove to our guests that they simply cannot receive the Shelborne Wyndham Grand level of care and attention anywhere else.
Job Description
Wyndham Hotel Group is searching for an In Room Dining Server to work at our beautiful Shelborne Wyndham Grand property in South Beach Miami, FL. This position is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
Responsibilities will include but not be limited to:
* Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
* Check VIP list, and communicate orders to the kitchen and the next room service shift.
* Set trays and tables according to established standards.
* Deliver orders according to established standards.
* Retrieve trays on a timely basis.
* Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
* Prepare and deliver amenities. Replenish as needed.
* Call all guests before delivery of order.
* Perform opening and closing duties according to established sidework checklist.
* Have a thorough knowledge of menus and current specials and upsell items to guests.
* Assist order taker in the answering of the telephone while maintaining the established standards.
* Communicate guest needs to proper department.
* Handle guest's complaints and communicate to management.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Basic Qualifications
* High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
Preferred Qualifications
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Maintain a friendly and warm demeanor at all times
Physical requirements:
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)
Situated right in the heart of South Beach's Art Deco District, Shelborne Wyndham Grand's prime oceanfront location affords guests the opportunity to enjoy breathtaking beaches, first-class shopping, vibrant nightlife, delectable dining, and world-renowned art galleries, all within walking distance. Our goal is to provide our guests with unparalleled service. We will do whatever it takes to prove to our guests that they simply cannot receive the Shelborne Wyndham Grand level of care and attention anywhere else.
Job Description
Wyndham Hotel Group is searching for an In Room Dining Server to work at our beautiful Shelborne Wyndham Grand property in South Beach Miami, FL. This position is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
Responsibilities will include but not be limited to:
* Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
* Check VIP list, and communicate orders to the kitchen and the next room service shift.
* Set trays and tables according to established standards.
* Deliver orders according to established standards.
* Retrieve trays on a timely basis.
* Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
* Prepare and deliver amenities. Replenish as needed.
* Call all guests before delivery of order.
* Perform opening and closing duties according to established sidework checklist.
* Have a thorough knowledge of menus and current specials and upsell items to guests.
* Assist order taker in the answering of the telephone while maintaining the established standards.
* Communicate guest needs to proper department.
* Handle guest's complaints and communicate to management.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Basic Qualifications
* High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
Preferred Qualifications
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Maintain a friendly and warm demeanor at all times
Physical requirements:
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)
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