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Field Operations Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Saint Petersburg, Florida |
About this job
**Field Operations Manager**
All times are in Eastern Standard Time.
**Job Locations** US-FL-Saint Petersburg
US-FL-Fort Myers
US-FL-Sarasota
**Total Hours** ..
**Category** Security Management
**Workdays** ..
**Shifts** All, Day, Evening, Overnight
**Posted Date** 1/7/2016
**More information about this job:**
**Overview:**
ABOUT ALLIEDBARTON SECURITY SERVICES
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
Position Overview
**Field Operations Manager** is accountable for day-to-day operations of a portfolio of assigned client sites, including hiring, training, and enhancing the employee experience of our Security Officers; building and maintaining relationships with clients and employees at these sites: training, developing, and retaining staff; coordinating needed support services and solving problems that affect the management of the account and service delivery excellence; meeting or exceeding financial, operational, and compliance goals; working with site supervisors and officers to ensure high quality customer service; maintaining or overseeing weekly operating schedules and payroll for assigned security personnel; providing after-hour response at client sites on their shift, including site inspections, emergency response, and discipline issues.
Manages the security officers of multiple client locations with responsibility for the security officers on the **Field Operations Manager**s assigned shift based on a full-time rotating schedule; Geography may be condensed (as in a downtown area); but it is generally broad, with clients spread out.
**Direct and indirect reports:**
Generally 50-70 security officers, depending on size and number of clients. All site supervisors and Security Officers at sites without a site supervisor will report directly to this position.
Primary Responsibilities
* Assure the day-to-day security operations of a portfolio of assigned client sites.
* Engage, manage, and help train a team of security officers, site and/or shift supervisors, including selection and hiring, scheduling, payroll, coaching, development and support.
* Coordinate necessary support services to manage client site effectively, meet or exceed financial and operational goals, and enable quality customer service.
* Build relationships with and develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.).
* Coordinate and/or conduct site inspections of designated sites/accounts and provide documentation for the CVM.
**Additional Responsibilities:**
* Ensure all required reporting and contract compliance requirements are met.
* Assure regular communication of issues, opportunities, and program elements with CVM and employees.
* Handle any escalated security issues or emergency situations appropriately.
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel according to AlliedBarton's corporate training standards.
* Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
* Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
* Take on other management responsibilities as determined by Client Value Manager or District Manager.
* Enforce AlliedBarton policies as outlined in the handbooks, executive memos, and on the portal.
Qualifications
* Associate's degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience preferred.
* At least 3 years of business management/operations/supervisory experience.
* Proven strong service orientation and excellent interpersonal and organizational skills
* Ability to manage employee relationships and focus on development of direct reports
* Proven ability to lead and develop a team
* Ability to make decisions and conduct courageous conversations
* Manage multiple tasks with ability to juggle priorities in complex situations with a diverse team of employees on an ongoing basis
* Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
* In-depth understanding of operational performance measures (NBOT, Scheduling,...)
* Ability to work in a team-oriented management environment and to solve problems with a sense of urgency
**Key Competencies:**
Employee Focus, Time Management, Lead People, Problem Solving, Conflict Management, Timely Decision Making, and Accountability for Delivering Operational Service Results.
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey andDare to be GREAT! Be daring, be GREAT, be one of us!
For additional information, please visit our website atwww.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.
**Requisition ID:**
2016-61187
All times are in Eastern Standard Time.
**Job Locations** US-FL-Saint Petersburg
US-FL-Fort Myers
US-FL-Sarasota
**Total Hours** ..
**Category** Security Management
**Workdays** ..
**Shifts** All, Day, Evening, Overnight
**Posted Date** 1/7/2016
**More information about this job:**
**Overview:**
ABOUT ALLIEDBARTON SECURITY SERVICES
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
Position Overview
**Field Operations Manager** is accountable for day-to-day operations of a portfolio of assigned client sites, including hiring, training, and enhancing the employee experience of our Security Officers; building and maintaining relationships with clients and employees at these sites: training, developing, and retaining staff; coordinating needed support services and solving problems that affect the management of the account and service delivery excellence; meeting or exceeding financial, operational, and compliance goals; working with site supervisors and officers to ensure high quality customer service; maintaining or overseeing weekly operating schedules and payroll for assigned security personnel; providing after-hour response at client sites on their shift, including site inspections, emergency response, and discipline issues.
Manages the security officers of multiple client locations with responsibility for the security officers on the **Field Operations Manager**s assigned shift based on a full-time rotating schedule; Geography may be condensed (as in a downtown area); but it is generally broad, with clients spread out.
**Direct and indirect reports:**
Generally 50-70 security officers, depending on size and number of clients. All site supervisors and Security Officers at sites without a site supervisor will report directly to this position.
Primary Responsibilities
* Assure the day-to-day security operations of a portfolio of assigned client sites.
* Engage, manage, and help train a team of security officers, site and/or shift supervisors, including selection and hiring, scheduling, payroll, coaching, development and support.
* Coordinate necessary support services to manage client site effectively, meet or exceed financial and operational goals, and enable quality customer service.
* Build relationships with and develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.).
* Coordinate and/or conduct site inspections of designated sites/accounts and provide documentation for the CVM.
**Additional Responsibilities:**
* Ensure all required reporting and contract compliance requirements are met.
* Assure regular communication of issues, opportunities, and program elements with CVM and employees.
* Handle any escalated security issues or emergency situations appropriately.
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel according to AlliedBarton's corporate training standards.
* Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
* Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
* Take on other management responsibilities as determined by Client Value Manager or District Manager.
* Enforce AlliedBarton policies as outlined in the handbooks, executive memos, and on the portal.
Qualifications
* Associate's degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience preferred.
* At least 3 years of business management/operations/supervisory experience.
* Proven strong service orientation and excellent interpersonal and organizational skills
* Ability to manage employee relationships and focus on development of direct reports
* Proven ability to lead and develop a team
* Ability to make decisions and conduct courageous conversations
* Manage multiple tasks with ability to juggle priorities in complex situations with a diverse team of employees on an ongoing basis
* Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
* In-depth understanding of operational performance measures (NBOT, Scheduling,...)
* Ability to work in a team-oriented management environment and to solve problems with a sense of urgency
**Key Competencies:**
Employee Focus, Time Management, Lead People, Problem Solving, Conflict Management, Timely Decision Making, and Accountability for Delivering Operational Service Results.
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey andDare to be GREAT! Be daring, be GREAT, be one of us!
For additional information, please visit our website atwww.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.
**Requisition ID:**
2016-61187