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Performance Development Manager, EDITION Miami location
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | miami, Florida |
About this job
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
JOB SUMMARY
The Performance Development Manager will report to the Senior Director of Brand Delivery. This position will be a shared service for hotels in designated markets, dedicated to the EDITION brand. As a member of the Human Resources organization, he/she contributes human resource knowledge, with specialization in performance development and Employee Engagement activities to support the hotels in the region. In this role, he/she will be responsible for: facilitating learning activities for the employees of each supported property, measuring and reporting learning activity and impact, and providing leadership for each supported property in the field of learning. He/she generally works with independence; ensuring programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. This role helps to ensure that the EDITION culture stays alive and is proactive in facilitating positive employee engagement. He/she will ensure programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
CANDIDATE PROFILE
Education and Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
High school diploma or equivalent required, BA preferred.
TC2 and TC3 Certified or platform skills preferred (required within one year)
ASTD certification preferred.
CORE WORK ACTIVITIES
FACILITATION
* Facilitate and/or deliver specified on-property training, including:
o Core required training for hourly employees
o Non-Core training in response to individual property needs
o Training sessions for managers around key HR activities, as needed.
o Learning Coach and Leadership certification
* May assist in facilitating Employee Engagement Debrief sessions that are low in complexity.
* Guide and support the use of e-learning
* Ensure core training materials are in stock and accessible to properties, when needed.
* Monitor and support key programs:
o Learning Coaches to ensure there are effective Coaches and new employees achieve job certification
o "Voyage" to ensure compliance with the program
MEASUREMENT AND REPORTING
* Measure and report compliance with core training
* Measure and evaluate follow-through on deliverables connected with core training, as appropriate
* Measure and evaluate impact of training on targeted objectives
* Audit compliance with core programs
* Audit and evaluate on-boarding programs
* Conduct annual needs assessment
LEADERSHIP
* Provide input and direction to annual strategic planning related to learning
* Perform consultative function to property leadership around issues of learning
* Provide support and guidance to department trainers, Learning Coordinators, and Voyagers
* Partner with Performance Improvement to align Learning activities with performance needs
Other
* Perform other duties as assigned to meet business needs.
MANAGEMENT COMPETENCIES
Experience
* Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
* Experience with employee relations in a culturally diverse work environment preferred.
Skills
* Basic consulting and facilitation/platform skills are essential.
* Strong program and organizational skills.
* Strong verbal and written communication skills; ability to articulate and gain support from others.
* Ability to develop and maintain strong interpersonal relationships with regional team members, hotel Executive Committee leadership, hotel management, and corporate COEs.
* Strong understanding of property operations and the market.
* Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.
* Multi-lingual skills preferred.
* Able to perform in a matrix environment.
* Strong presentation skills required; skilled in facilitating groups.
* Uses problem solving skills for decision-making.
* Presents ideas, expectations and information in a concise, well-organized way.
* Manages group or interpersonal conflict situations effectively; mediation skills are a plus.
* Able to affectively assess risk against business benefit.
Attributes
* Collaborative in role as a team player.
* Delivers results and ability to balance priorities under pressure.
* Manages group or interpersonal conflict situations effectively.
* Analytical to make decisions using data and business knowledge.
* Comfortable with complexity, ambiguity and change.
* Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
JOB SUMMARY
The Performance Development Manager will report to the Senior Director of Brand Delivery. This position will be a shared service for hotels in designated markets, dedicated to the EDITION brand. As a member of the Human Resources organization, he/she contributes human resource knowledge, with specialization in performance development and Employee Engagement activities to support the hotels in the region. In this role, he/she will be responsible for: facilitating learning activities for the employees of each supported property, measuring and reporting learning activity and impact, and providing leadership for each supported property in the field of learning. He/she generally works with independence; ensuring programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. This role helps to ensure that the EDITION culture stays alive and is proactive in facilitating positive employee engagement. He/she will ensure programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
CANDIDATE PROFILE
Education and Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
High school diploma or equivalent required, BA preferred.
TC2 and TC3 Certified or platform skills preferred (required within one year)
ASTD certification preferred.
CORE WORK ACTIVITIES
FACILITATION
* Facilitate and/or deliver specified on-property training, including:
o Core required training for hourly employees
o Non-Core training in response to individual property needs
o Training sessions for managers around key HR activities, as needed.
o Learning Coach and Leadership certification
* May assist in facilitating Employee Engagement Debrief sessions that are low in complexity.
* Guide and support the use of e-learning
* Ensure core training materials are in stock and accessible to properties, when needed.
* Monitor and support key programs:
o Learning Coaches to ensure there are effective Coaches and new employees achieve job certification
o "Voyage" to ensure compliance with the program
MEASUREMENT AND REPORTING
* Measure and report compliance with core training
* Measure and evaluate follow-through on deliverables connected with core training, as appropriate
* Measure and evaluate impact of training on targeted objectives
* Audit compliance with core programs
* Audit and evaluate on-boarding programs
* Conduct annual needs assessment
LEADERSHIP
* Provide input and direction to annual strategic planning related to learning
* Perform consultative function to property leadership around issues of learning
* Provide support and guidance to department trainers, Learning Coordinators, and Voyagers
* Partner with Performance Improvement to align Learning activities with performance needs
Other
* Perform other duties as assigned to meet business needs.
MANAGEMENT COMPETENCIES
Experience
* Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
* Experience with employee relations in a culturally diverse work environment preferred.
Skills
* Basic consulting and facilitation/platform skills are essential.
* Strong program and organizational skills.
* Strong verbal and written communication skills; ability to articulate and gain support from others.
* Ability to develop and maintain strong interpersonal relationships with regional team members, hotel Executive Committee leadership, hotel management, and corporate COEs.
* Strong understanding of property operations and the market.
* Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.
* Multi-lingual skills preferred.
* Able to perform in a matrix environment.
* Strong presentation skills required; skilled in facilitating groups.
* Uses problem solving skills for decision-making.
* Presents ideas, expectations and information in a concise, well-organized way.
* Manages group or interpersonal conflict situations effectively; mediation skills are a plus.
* Able to affectively assess risk against business benefit.
Attributes
* Collaborative in role as a team player.
* Delivers results and ability to balance priorities under pressure.
* Manages group or interpersonal conflict situations effectively.
* Analytical to make decisions using data and business knowledge.
* Comfortable with complexity, ambiguity and change.
* Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.