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BilingualSpanish\English Overdraft Collections\Customer Service 2
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Beaverton, Oregon |
About this job
Job Title:
BilingualSpanish/English Overdraft Collections/Customer Service 2
Job ID Number:
5179804
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Beaverton,OR
Qualifications:
Job Description
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date.
The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.AVAILABLE SCHEDULES: Monday-Thursday 12p-9p, Saturday 7a-3:30p.
Paid training is provided! Training Schedule: Monday through Friday 8:00 AM - 5:00 PM for approximately 6 weeks.
Anticipated start date: Feb 15, 2016
In our training program, we have high expectations for your attendance. You will gain an understanding of the company products and services, procedures, policies, government regulations and computer systems and learn how to apply this knowledge when communicating with customers who are overdrawn.
This position is eligible to participate in an incentive plan which could provide compensation opportunities in addition to the base salary available, for achievement of specific business objectives and goals. In addition to monthly incentives, you will have opportunities to receive merit increases every 6 months for the first 2 years and participate in programs established to help you achieve your career and development goals.
As a Bilingual Collector 2 with the OVERDRAFT COLLECTIONS team, you will:
*Work in an environment that is professional, fun, and energized with a casual dress code.
*Field inbound and make outbound calls utilizing an auto-dialer system.
*Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
*Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation.
*Ask for payment in full on every call or negotiate account resolution and terms of repayment.
*Have structured work days with all your calls monitored for quality and accuracy.
*Complete other duties as assigned.
Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor.
Required Qualifications
1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment 1+ year of collections experience Bilingual speaking proficiency in Spanish/English
Desired Qualifications
Basic Microsoft Office skills Good verbal, written, and interpersonal communication skills Good verbal, written, and interpersonal communication skills Ability to negotiate and facilitate issue resolution Strong attention to detail and accuracy skills Ability to work effectively in a team environment Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Job Expectations
Ability to work nights, weekends, and/or holidays as needed or scheduled Must be able to attend full duration of required training period
Street Address
OR-Beaverton: 18700 Nw Walker Rd - Beaverton, OR
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
BilingualSpanish/English Overdraft Collections/Customer Service 2
Job ID Number:
5179804
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Beaverton,OR
Qualifications:
Job Description
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date.
The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.AVAILABLE SCHEDULES: Monday-Thursday 12p-9p, Saturday 7a-3:30p.
Paid training is provided! Training Schedule: Monday through Friday 8:00 AM - 5:00 PM for approximately 6 weeks.
Anticipated start date: Feb 15, 2016
In our training program, we have high expectations for your attendance. You will gain an understanding of the company products and services, procedures, policies, government regulations and computer systems and learn how to apply this knowledge when communicating with customers who are overdrawn.
This position is eligible to participate in an incentive plan which could provide compensation opportunities in addition to the base salary available, for achievement of specific business objectives and goals. In addition to monthly incentives, you will have opportunities to receive merit increases every 6 months for the first 2 years and participate in programs established to help you achieve your career and development goals.
As a Bilingual Collector 2 with the OVERDRAFT COLLECTIONS team, you will:
*Work in an environment that is professional, fun, and energized with a casual dress code.
*Field inbound and make outbound calls utilizing an auto-dialer system.
*Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
*Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation.
*Ask for payment in full on every call or negotiate account resolution and terms of repayment.
*Have structured work days with all your calls monitored for quality and accuracy.
*Complete other duties as assigned.
Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor.
Required Qualifications
1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment 1+ year of collections experience Bilingual speaking proficiency in Spanish/English
Desired Qualifications
Basic Microsoft Office skills Good verbal, written, and interpersonal communication skills Good verbal, written, and interpersonal communication skills Ability to negotiate and facilitate issue resolution Strong attention to detail and accuracy skills Ability to work effectively in a team environment Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Job Expectations
Ability to work nights, weekends, and/or holidays as needed or scheduled Must be able to attend full duration of required training period
Street Address
OR-Beaverton: 18700 Nw Walker Rd - Beaverton, OR
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.