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Customer Service Rep 3 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | saint louis, Missouri |
About this job
Job Title:
Customer Service Rep 3
Job ID Number:
5174944
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Saint Louis,MO
Qualifications:
Job Description
About Wells Fargo Advisors (WFA)
WFA is one of the nation's premier financial services firms, serving and advising clients nationwide. As the heir to some of America s most respected regional firms, which came together through mergers over many years, WFA has retained a strong and abiding commitment to exceptional service based on trust, knowledge and a determination to put client needs above all else. What's more, as part of Wells Fargo & Company, WFA has the ability to draw on extensive experience and products across our company to satisfy our clients' investment needs and help them succeed financially.
About Wells Fargo Advisors Client Contact Center (CCC)
The WFA Client Contact Center (CCC) helps clients succeed financially by providing specialized, world class sales and service expertise to new and existing clients and partners. Our team members are dedicated to owning the quality of every interaction while being available when, where and how our clients and financial advisors need us. We believe in the Wells Fargo's Vision & Value that states "It's about building lifelong relationships one customer at a time." Our foundation for success can be summarized in three beliefs in who we are and what we do: Our product is service. Our value added is financial guidance. Our competitive advantage is our people.
Members on this team assist our clients with a variety of needs. Every client's need is different and out team members recognize that. Do you have strong customer service skills? Are you driven by finding a resolution to problems quickly? To you enjoy taking the lead to help guide clients to a resolution? Are you comfortable in a fast paced environment? This might be the team for you!
Our contact center is open 7:00 am to 10:00 pm Monday through Saturday and we ask for scheduling flexibility. We are not at this time able to assign new team members to a specific shift.
Are you able to provide and exceptional client experience? Do you enjoy a mixture of consulting, educating, servicing and directing? Our most successful team members are punctual, reliable, and are always learning new ways to support our clients and improve the client experience. This is a challenging role with a broad focus that has an impact on our clients every day.
Training for the position starts Monday, February 15th 2016.
Required Qualifications
2+ years of customer service experience
Desired Qualifications
Call center experience Financial services experience Ability to maintain professional etiquette under pressure Ability to perform in a fast-paced and high pressure phone queue environment Ability to work effectively in a team environment Good attention to detail and accuracy skills Experience processing complex transactions and performing extensive research to resolve complex customer inquiries Ability to interact effectively with internal and external partners and clients/customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to troubleshoot common computer problems Advanced Microsoft Office skills Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
The hours of our Contact Center are 7:00 am to 10:00 pm Monday through Saturday. Schedules for the new roles could include any hours within this timeframe so flexibility to work a schedule within this structure would be required
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Customer Service Rep 3
Job ID Number:
5174944
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Saint Louis,MO
Qualifications:
Job Description
About Wells Fargo Advisors (WFA)
WFA is one of the nation's premier financial services firms, serving and advising clients nationwide. As the heir to some of America s most respected regional firms, which came together through mergers over many years, WFA has retained a strong and abiding commitment to exceptional service based on trust, knowledge and a determination to put client needs above all else. What's more, as part of Wells Fargo & Company, WFA has the ability to draw on extensive experience and products across our company to satisfy our clients' investment needs and help them succeed financially.
About Wells Fargo Advisors Client Contact Center (CCC)
The WFA Client Contact Center (CCC) helps clients succeed financially by providing specialized, world class sales and service expertise to new and existing clients and partners. Our team members are dedicated to owning the quality of every interaction while being available when, where and how our clients and financial advisors need us. We believe in the Wells Fargo's Vision & Value that states "It's about building lifelong relationships one customer at a time." Our foundation for success can be summarized in three beliefs in who we are and what we do: Our product is service. Our value added is financial guidance. Our competitive advantage is our people.
Members on this team assist our clients with a variety of needs. Every client's need is different and out team members recognize that. Do you have strong customer service skills? Are you driven by finding a resolution to problems quickly? To you enjoy taking the lead to help guide clients to a resolution? Are you comfortable in a fast paced environment? This might be the team for you!
Our contact center is open 7:00 am to 10:00 pm Monday through Saturday and we ask for scheduling flexibility. We are not at this time able to assign new team members to a specific shift.
Are you able to provide and exceptional client experience? Do you enjoy a mixture of consulting, educating, servicing and directing? Our most successful team members are punctual, reliable, and are always learning new ways to support our clients and improve the client experience. This is a challenging role with a broad focus that has an impact on our clients every day.
Training for the position starts Monday, February 15th 2016.
Required Qualifications
2+ years of customer service experience
Desired Qualifications
Call center experience Financial services experience Ability to maintain professional etiquette under pressure Ability to perform in a fast-paced and high pressure phone queue environment Ability to work effectively in a team environment Good attention to detail and accuracy skills Experience processing complex transactions and performing extensive research to resolve complex customer inquiries Ability to interact effectively with internal and external partners and clients/customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to troubleshoot common computer problems Advanced Microsoft Office skills Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
The hours of our Contact Center are 7:00 am to 10:00 pm Monday through Saturday. Schedules for the new roles could include any hours within this timeframe so flexibility to work a schedule within this structure would be required
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.