Franchised Agent Guest Services

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary:

Process all guest check-ins, check-outs, room assignments, and room

change/late check-out requests. Secure payment; activate/reissue room keys.

Ensure rates match market codes, document exceptions. Verify/adjust billing for

guests. Communicate to appropriate staff when guests are waiting for an

available room. Advise guest of messages. Clear departures in computer system.

Coordinate with Housekeeping to track room status and guest concerns. File

guest paperwork or documentation. Operate telephone switchboard station. Run

and check daily reports, contingency lists, and credit card authorization

reports. Supply guests with directions and information. Answer, record, and

process all guest calls, requests, questions, or concerns; follow up to ensure

each has been met to guests' satisfaction. Arrange transportation for

guests/visitors. Count and secure bank at beginning and end of shift. Cash

guests' checks, process all payment types, vouchers, paid-outs, charges, and

provide change. Notify Security of any reports of theft.

Follow company

policies and procedures; report accidents, injuries, and unsafe work conditions

to manager; ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and

address guests' service needs; assist individuals with disabilities; thank

guests with genuine appreciation. Speak using clear and professional language;

answer telephones using appropriate etiquette. Develop and maintain positive

working relationships; support team to reach common goals; listen and respond

appropriately to the concerns of employees. Comply with quality assurance

standards. Stand, sit, or walk for an extended period of time. Move, lift,

carry, push, pull, and place objects weighing less than or equal to 10 pounds

without assistance. Perform other reasonable job duties as requested by

Supervisors.

Marriott Vacations

Worldwide is an equal opportunity employer committed to hiring a diverse

workforce and sustaining an inclusive culture.

This company is an equal opportunity employer.