Patient Service Representative & Scheduler - Full-time / Part-time

Department: Revenue Cycle - Patient Access

A Life-Changing Career

Responsibilities: This position is responsible for greeting patients upon arrival, efficiently and accurately while, pre-registering, registering and scheduling all hospital visits, tests, admissions, and new or scheduled clinic patients. Position will float to different areas of the department or to different sites as needed. Records pertinent and accurate identifying information such as patient's name, address, date of birth, telephone number, person to contact in case of emergency, attending physician, primary provider, and insurance company coverage as well as performing other related clerical duties as needed. Identifies/verifies correct insurance coverage set-up according to patient's insurance card and managed care contract listing. Develops and maintains knowledge of general insurances guidelines regarding eligibility for coverage and reimbursement (i.e. copay, deductible, coinsurance, etc.). Initiate benefit verification for services as appropriate per patient's plan requirements by utilizing electronic realtime tools to confirm coverage and contact insurance companies when assistance is needed to clarify benefits and insurance requirements. Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies. Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ability to work in multiple computer systems simultaneously. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Assists with training, orientation, and mentoring of new staff.

Qualifications: Minimum of a high school diploma or equivalent. Basic accounting knowledge (understanding of debits and credits). Basic cash handling skills preferred. On

Additional Qualifications: Basic computer and office equipment knowledge, and ability to operate windows based programs. Ability to work out of multiple computer systems simultaneou

Benefit Eligible: Yes

Exemption Status: Non-exempt

Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.54 per hour.

Hours/Pay Period: 40

Schedule Details: Schedule varies: days, afternoons, nights, weekends and some holidays. This position may also float between sites: Barron, Rice Lake, Cameron, Chetek.

Weekend Schedule: Will work every third weekend.

Recruiter: Rachel Messmer

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Barron, population 3,300 and neighboring Rice Lake, population 8,300 have everything from pristine lakes, nature trails and nature preserves to modern shopping with everything you might need. But best of all--and for those seeking peace and quiet---a great place to go to just relax. Recreational activities of our Northland area are numerous: fishing, swimming, hiking, hunting, premier golf courses, snowmobiling, skiing, hockey, curling, bowling, roller skating and stock car racing, along with social and cultural events. Barron and Rice Lake offer the best of small town living with big city accessibility being located 55 miles north of Eau Claire, WI, and 100 miles northeast of the Twin Cities of Minneapolis and St. Paul, MN.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support

Job Posting Number: 62486BR