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Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Monroeville, Pennsylvania |
About this job
Job Category: Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
CVS Health, a mail service Specialty Pharmacy in the Monroeville area, has an opportunity for a full time Customer Service Representative in our Inbound Call Area to handle patient billing questions. The inbound call area representative will handle all patient requests in an attempt to ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
Key Responsibilities of the Customer Service Representative:
- Receive inbound calls from patients with questions regarding bills received
- Provide excellent customer service to the patient by providing quick and accurate resolution
- Resolve patient issues that may have resulted from incorrect or incomplete information
- Work closely with all internal departments to address patient billing questions Required Qualifications:
- Minimum of one year experience in a high volume inbound call center or customer service role
- Excellent verbal communication skills
- A strong attention to detail
- Ability to utilize analytical skills
- Experience in MS Office, specifically Excel, Outlook, and Word
- 11:30 AM -- 8:00 PM Monday through Friday availability
- Ability to work independently in a team environment Preferred Qualifications:
- One year experience performing healthcare reimbursement, medical insurance/billing or related work preferred
- Customer service focus in a healthcare environment Education:
Verifiable High School Diploma or GED is required. Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units -- MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
CVS Health, a mail service Specialty Pharmacy in the Monroeville area, has an opportunity for a full time Customer Service Representative in our Inbound Call Area to handle patient billing questions. The inbound call area representative will handle all patient requests in an attempt to ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
Key Responsibilities of the Customer Service Representative:
- Receive inbound calls from patients with questions regarding bills received
- Provide excellent customer service to the patient by providing quick and accurate resolution
- Resolve patient issues that may have resulted from incorrect or incomplete information
- Work closely with all internal departments to address patient billing questions Required Qualifications:
- Minimum of one year experience in a high volume inbound call center or customer service role
- Excellent verbal communication skills
- A strong attention to detail
- Ability to utilize analytical skills
- Experience in MS Office, specifically Excel, Outlook, and Word
- 11:30 AM -- 8:00 PM Monday through Friday availability
- Ability to work independently in a team environment Preferred Qualifications:
- One year experience performing healthcare reimbursement, medical insurance/billing or related work preferred
- Customer service focus in a healthcare environment Education:
Verifiable High School Diploma or GED is required. Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units -- MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers