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est. per hour
Franchised Front Desk Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | new york, New York |
About this job
Additional Information: This hotel is owned and operated by an independent franchisee, Stonebridge Companies. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
The brand new Renaissance New York Midtown Hotel is looking for an outstanding candidate for its open Front Desk Manager position! The hotel will be opening in early 2016 and will feature 348 rooms, 4500 square feet of flexible meeting space and a 400 seat restaurant with an 8,000 square foot outdoor patio overlooking Madison Square Garden! Come be part of this amazing project and team! Hotel experience required, Brand and Marriott experience preferred.
Works with the hotel Director of Front Office to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. Effectively trains guest service agents on proper front desk procedures. Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions. May prepare weekly schedules for front office staff. Address performance deficiencies of front office staff through coaching and disciplinary actions. Complete performance evaluations for front office staff timely. May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review. Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Rates are accurate and monitored daily. Is proficient at managing inventory in the property management system. Frequently meets with and reviews work generated by the night auditor. Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor.
QUALIFICATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.
SUPERVISORY RESPONSIBILITIES
Position has supervisory responsibilities of front office staff.
WORK ENVIRONMENT
The work environment normally entails the following: Indoor work environment Minimal to moderate noise levels consistent with hotel environment
This company is an equal opportunity employer.
The brand new Renaissance New York Midtown Hotel is looking for an outstanding candidate for its open Front Desk Manager position! The hotel will be opening in early 2016 and will feature 348 rooms, 4500 square feet of flexible meeting space and a 400 seat restaurant with an 8,000 square foot outdoor patio overlooking Madison Square Garden! Come be part of this amazing project and team! Hotel experience required, Brand and Marriott experience preferred.
Works with the hotel Director of Front Office to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. Effectively trains guest service agents on proper front desk procedures. Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions. May prepare weekly schedules for front office staff. Address performance deficiencies of front office staff through coaching and disciplinary actions. Complete performance evaluations for front office staff timely. May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review. Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Rates are accurate and monitored daily. Is proficient at managing inventory in the property management system. Frequently meets with and reviews work generated by the night auditor. Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor.
QUALIFICATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.
SUPERVISORY RESPONSIBILITIES
Position has supervisory responsibilities of front office staff.
WORK ENVIRONMENT
The work environment normally entails the following: Indoor work environment Minimal to moderate noise levels consistent with hotel environment
This company is an equal opportunity employer.
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