Online Shopping Attendant - Full-time / Part-time

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt
 

 

Position Summary:

Responsible to assemble customers' on-line orders, process coupons and payment, deliver and load to cars when customers arrive at store for pick-up. Provide a positive customer service experience that make customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from store Selector according to guidelines; store in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy.
• Process the orders through the Point of Sale (POS) system.
• Communicate any substitution or exception to customer's order at time of pick-up.
• Load order in to customers' cars.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
• Inspect equipment and notify Store e-Commerce Manager or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Perform duties of the Selector if needed per company guidelines.
• Meet/exceed productivity standards.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications & Education Requirements:

• Effective communication skills
• Basic knowledge of computers
• Basic knowledge of math (adding and subtracting)
• Ability to work without supervision
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to stand for extended periods of time and walk constantly
• Ability to stoop, kneel or crouch several times per hour

Desired Previous Job Experience/Education:

• Experience as a cashier
• Experience in a production oriented environment
• Experience in a warehouse environment
• Experience stocking shelves

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening
Regions: Midwest

States: Kentucky
Keywords: #onlineshopping #clicklist

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
 

Company Overview
Kroger, one of the world's largest retailers, employs nearly 400,000 associates who serve customers in 2,625 supermarkets and multi-department stores in 34 states and the District of Columbia. With more than $108.5 billion in sales in 2014, Kroger ranks 20th on the Fortune list and we continue to grow. Recognized by Forbes as the most generous company in America, Kroger is a leader in feeding the hungry, supporting breast cancer awareness, assisting local schools and community organizations, and supporting members of the armed forces and their families. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  KY || Shelbyville || 311 Boone Station Rd || 40065 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None