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in Leominster, MA

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Hours Full-time, Part-time
Location Leominster, MA
Leominster, Massachusetts

About this job


# Description



* Performs daily walk of department
* Promotes store sales and profit goals
* Conduct selling skills training, customer service and product knowledge training for all department associates.
* Trains all associates on merchandising standards
* Exhibit an ownership attitude by promoting partnerships with store management.
* Deliver excellence in customer services, including decision making/problem solving skills for service recovery.
* Conduct training for administrative procedures
* Provide feedback and input to Assistant Manager on development of department initiatives and plans.
* Provide input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.
* Review sales reports
* Implement system to communicate all ROTOs, promotions, MAP activities and special events for each team member
* Execute all safety and loss prevention standards. Responsible for incorporating training programs and business objectives.
* Act as Customer Service Leader



* Ability to sell and explain features & benefits of all merchandise
* Exceptional leadership, communication & training skills
* Ability to handle/prioritize multiple projects
* Able to identify others' strengths & assign work accordingly
* Passion for customer service
* Product knowledge
* Results ownership



**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us, Inc.!




**Job Function:** Department Supervisor
**Primary Location:** USA-MA-Leominster
**Schedule:** Flexible
**Brand:** Babies 'R' US
**Req ID:** 67899