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in Tempe, AZ

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About this job


Participate in a six week training program, meeting assessment requirements throughout.
Research and resolve inquiries in a call center environment.
Ability to handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Ability to cross-sell products and services with focus on customer satisfaction and retention.

Responsible for working to meet individual and team goals for service level agreements on a daily basis.
Responsible for providing first call resolution and root cause analysis
Responsibility for process improvement in daily duties.
Responsible for interacting with clients through telephone, email and face to face interactions.
Complete other duties and projects as assigned by the Customer Service Manager.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Recent Call Center Experience and Must have stable work history