Director of Rooms

Crowne Plaza Columbus Downtown is searching for a Director of Rooms.  This candidate manages the operation of the entire rooms division of the hotel to ensure quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

PRIMARY RESPONSIBILITIES:

• Direct and implement programs for managing the quality of services provided to internal and external guests and to ensure timeliness and efficiency of said services.

• Responsible for short and long term planning and the management of the rooms operations in the front and back of house.

• Oversee departments to ensure the proper scheduling of staff against forecast while still maintaining high levels of customer service.

• Ability to assimilate operational statistics, such as guest service surveys, to see how they can be used to enhance the property.

• Work closely with General Manager on special projects for the overall improvement of property.

• Maintain the annual budget while monitoring and reporting variances against plan. Keeps track of labor costs and related expenses. Establish and maintain cost control systems for all expenses within the division; oversee the ordering and receiving to maintain appropriate inventory levels necessary for efficient operation of the hotel.

• Hire, train, and review the performance of department managers with ongoing coaching and counseling.

Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Crowne Plaza Columbus Downtown is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. 

All applicants will be required to submit to a background check prior to employment.

• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Opera, and Room Master.
• Ability to review and analyze P&L reports.    
• Clear understanding of Yield Management.
• Excellent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.
• Highly enthusiastic and self-motivated.
• Excellent Time management skills. 
• Ability to prioritize projects. 
• Proven track record in leading highly effective teams. 

• Minimum of 5-7 years of experience in a leadership role in hotels.
• Experience with Opera and Room Master operating systems preferred.
• IHG experience preferred.