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in Cincinnati, OH

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About this job

Staffmark is currently hiring FIVE Collection Representatives for a long term temp contract in the Phoenix, AZ area!
Collector/Collections Rep Overview:
Interviewing immediately- offers made within 24 hours.
Pay is $15.00/hour
40 hour work week, paid weekly
An accelerated paid training will be conducted for all new hires.
Hours for training are 6am-3pm, Monday-Friday for several weeks then employees will start normal schedule.
Employees are able to work in any area team with a schedule from: 5am-2pm, 6a-3p, 7a-4p OR 8a-5p (may choose ANY shift)
Must have RECENT collections experience with stable work history

Job Summary for Collector:
Researches account activity and resolves past due accounts through extensive contact with customers. Customers are commercial clients, not residential.
Essential Duties and Responsibilities for Collector:
To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow and minimizing bad debt write-offs.
Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.
Reviews deadlines for collection action events, initiates collection activities.
Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal.
Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

- HS Diploma - 2+ years call center collections experience - Excellent communication skills