Shift Leader/Supervisor - Full-time

The Shift Lead is responsible for supporting the management in the operation of the restaurant, with a focus on leading and developing a team of employees in effectively performing their daily tasks while maintaining high standards for food, service, and health and safety.  The incumbent helps with ordering, inventory control and submission of reports.

Job Requirements:

1. Fully cross trained and can work effectively in all FOH and BOH positions


2. Ability to lead by example with peers


3. Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting, and performing all functions as set forth in the project description


4. Successful completion of food and alcohol safety training certification


5. Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Tasks and Responsibilities:

1. Ability to process information through POS (Aloha) and KDS (menulink) system


2. Ability to communicate and interact with team members and guests to resolve service concerns


3. Ability to read, count, and write to accurately complete all documentation and process payment transactions


4. Ability to operate all equipment necessary to perform the job


5. Accurate verification of daily line check standards


6. Performs functions on the POS and computer as needed to complete the shift’s operations and end of shift paperwork; these responsibilities should only be used during shift leader assigned shifts


7. Utilize the Redbook to communicate all shift activities


8. Enforce company policies and procedures during operations


9. Follow and implement uniform guidelines


10. Ensure adequate staffing during shift to meet guest experience standards and labor goal requirements


11. Adheres to proper cash handling procedures


12. Manage the quality production of all food while meeting ticket time standards and minimizing food waste


13. Shift leaders do not have the authority to hire or terminate team members