Retail Customer Service Associate

Casillas Enterprise has recently expanded to the Gilroy area and has a proven track record in client satisfaction and recently signed a major retail account that requires us to hire for entry-level Retail Sales & public relation positions with rapid, merit-based advancement opportunity.

Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps team member create long-term career plans within an organization.

Leadership Responsibilities
•Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing
•Provides feedback for operations and regarding quarterly check-ins, individual development plans and annual performance reviews for team
•Communicates performance issues to the Operations
•Sets, monitors, follows up on productivity goals for the team
•Ensure service, and operational standards are met through company-defined practices and processes
•Monitor, maintains and follows company policies and procedures
•Accountable for a safe environment where all team members to prevent loss and minimize risk
•Accountable for meeting store compliance company requirements
•Performs additional managerial duties as necessary
Functional Responsibilities
•Partners with the Store Manager to set hiring goals and execute hiring plans
•Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision
•Completes team On-Boarding and functional training for new team members
•Trains and monitors team skills in the corporate office and sales floor areas, as well as human resource policies
•Educates team on driving sales through service standards, product knowledge, and presentation
•Assesses training opportunities from observations, makes recommendations to execute action plans
•Supports providing training, coaching, tracking and motivation for the team