Store Seasonal Employee - Full-time / Part-time

Job Title: Customer Service Associate - Loader (Seasonal) Job Description General Description/Purpose The primary function of the Customer Service Associate (CSA) I - Loader is to assist customers with all of their shopping needs. The CSA I - Loader is responsible for providing excellent customer service by responding to customer inquiries and helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for assistance throughout the store. This includes supporting checkout functions and other customer services as needed. The CSA I - Loader is responsible for preparing quick-load items, replenishing shelf stock, and using power equipment as needed. The CSA I - Loader is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA I - Loader is responsible for completing all other duties as assigned. Work Schedule Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. Scope This position reports to a Department Manager or Assistant Store Manager and does not have direct reports. Essential Knowledge, Skills, and Abilities Acting with Honor and Character: Integrity and Ethics Arithmetic Computation: Arithmetic Computation Basic Equipment Use/Assembly: Equipment Operations Being Organizational Savvy: Organizational and Department Knowledge Communicating Effectively: Written Communication, Telephone Etiquette, Verbal Communication, English Language Proficiency Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation Decision Making: Problem Solving, Decision-Making Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance Focusing on the Bottom Line: Accountability, Initiative General Product or Service Knowledge: General Product and Service Knowledge Getting Organized: Planning and Organizing, Multi-Tasking, Time Management Keeping on Point: Sense of Urgency Loading/Receiving: Loading Loss Prevention: Inventory Control Essential Knowledge, Skills, and Abilities (Continued) Managing Diverse Relationships: Diversity Awareness Policies & Procedures: Return and Exchange Policies, UPC Tags, Lowe's Policies and Procedures, Lowe's Safety and Loss Prevention Policies and Procedures Power Equipment: Powered Equipment Quality Awareness: Quality Awareness Reading Comprehension: Reading Comprehension Relating Skills: Sociability, Listening, Interpersonal Skills, Teamwork Safety Orientation: Equipment and Tool Safety, Safety Orientation Sales/Selling Orientation: Lowe's Sales Programs Physical Requirements Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas. Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups. Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions. Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods. Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner. Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects. Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks. Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds. Climbing: The ability to climb, work, and carry items up and down ladders. Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects. Tight Working Conditions: The willingness and ability to work in cramped/tight working conditions where mobility is restricted. Safety Harness: The ability to wear the safety harness to perform job functions. Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100 pounds with assistance daily. Minimum and Preferred Qualifications Minimum Qualifications 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. AND Preferred Qualifications 6 months retail experience 6 months experience as a Loader at other home improvement or hardware retailers. 6 months experience working in any department at a Lowe's retail store. 6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping. 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.