Customer Service Representative

***Call Center Representative Opportunity Open in HARRISBURG, PA***

Job Duties:

• Handling inbound calls to enroll or assist customers with questions regarding health insurance.
• Working within internal computer system navigating information as necessary
• At times may have to assist with mailing, outboung calls, or data entry projects.

Qualifications:

• One year call center experience
• High school diploma or GED
• Bilingual a plus
• Good computer skills

• Training for 1.5 weeks hours will be 8am - 4:30pm. Then they will move to the regular shift which is 9:30-6 M - F
• Pay - $11/hr for CSR - Bilingual CSR - $12/hr
  LONG TERM CONTRACT - chance they can get hired on after 90 - 120 days but that is pretty rare. They typically keep people on contract 8-12 months before considering to bring them on.
• Attendance and reliability very important. No exact plan but typically a three strike rule.
• Training will be 1-2.5 weeks some in classroom and some on floor shadowing.
• Calls will be helping people who have already enrolled in Medicaid programs and have to choose a primary care physician and other programs.
• Have to be able to multi-task between tabs
• Prefer 1 year in a call center, medical experience
• Customers may have to re-enroll May 1st - this will increase their call volume
• They will also be calling on programs such as Healthy PA, PAIEB- About 80 calls per day

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.