Assistant Account Manager

Assistant Account Manager
Whelan Security is looking for a talented and driven leader to manage our service in San Francisco.

Whelan Security is a performance-based company that cares deeply about maintaining our conservative business culture. The Assistant Manager is an operational leader of the company responsible for the personnel a larger strategic account, typically reporting into a Account Manager or Project Manager. Under the direction of the Account Manager or Project Manager, the Assistant Account Manager is responsible for the management, employee development and engagement of all personnel in the assigned client site, as well as operational support for the account to include scheduling, payroll, compliance, post order development and performance metrics tracking, and employee recruiting, discipline, recognition, training and inspections. The Assistant Accout Manager's role is 100% tactical and operational. The Assistant AccountManager is expected to build upon a culture of employee engagement and set the example for all employees in the assigned account of servant leadership and personal commitment to the Whelan Values.

Qualifications
Performance Metrics: The Assistant Account Manager is expected to achieve the following metrics within Whelan’s performance-based business environment:

• Supervise the day-to-day security service provided to the facility and ensure service is of the highest standards – capable of representing Whelan as the premier provider of security services in the industry
• Develop and maintain effective relationships with clients and employees and serve as the liaison between Whelan, our client, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the account
• Perform off-hour visits, review security logs, and regularly inspect all posts to ensure company and client policies and procedures have been properly implemented
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

Successful candidates should be 21 or older, legally authorized to work in the United States, and possess at least a high school education or equivalent (GED) and previous managerial/supervisory experience. Candidates must demonstrate a stable work history and pass an extensive background screening which includes, but is not limited to, criminal background checks (local, state, and federal), drug test, aptitude tests, skills assessments, interviews, past employment verification, and a personality profile (behavioral assessment).

Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

Education

Why Whelan?
Be Supported: Whelan employees enjoy a comprehensive benefits package including health insurance, supplemental benefits (including dental, vision, short term disability, life insurance, and legal assistance plans), 401(k) retirement plan, employee assistance program, prescription discount cards, paid vacations, and more!

Be Challenged: Our extensive training program and career progression opportunities create an environment where employees can thrive, succeed, and enhance their careers.

Be Rewarded: We are proud to acknowledge and reward exceptional employees who make a difference to customers, the team, and the organization through our comprehensive Employee Recognition Program.

Be Valued: We are more than a team – we are a family! The distinctive culture of our family business sets us apart from every other contract security company in the industry.