Front Desk Associate

We have a full-time/part-time opening for a Front Desk Associate.

Must be able to work various shifts per week.

Basic Responsibilities:    

• Handle requests and transactions of hotel guests.


• Serve as the main point of contact for all guest requests and needs.


• Exhibit courteous hospitality at all times to guests and associates.


• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.


• Specific Responsibilities (Include but not limited to):


• Administer hotel guest payment policies.


• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.


• Post all charges including valet and other miscellaneous charges to guest account.


• Maintain hotel key security system.


• Oversee safe deposit boxes for guests.


• Verify credit cards and balance bank at the end of the shift.


• Run and verify availability report at the beginning of the shift.  Update report as needed.


• Review communications log at the beginning of the shift.


• Know and follow the hotel’s emergency procedures in the event of an actual emergency.


• Notify appropriate supervisor immediately of any problem with rooms.


• Check in and check out should be as expeditious as possible.


• Knowledge of hotel phone system to allow transferring of calls to rooms and voice mail. 


• Prompt distribution and notification to guests of mail.


• Knowledge of local area

Appearance:

• Check your appearance before the shift.


• Clothes should be clean and neatly pressed


• No unauthorized jewelry.


• Hands and nails clean.


• Physical hygiene practiced daily.


• Neatly combed hair and conservatively styled.  Facial hair for men must be neatly trimmed.


• Name tag should be worn at all times.


• Socks to match shoes for men


• Professional shoes to be worn at all times.


•  

GREETING AND CLOSING:

• Greet each guest you see


• Make the guest feel welcome


• Whenever possible, personalize your service by using the guest’s name.


• Thank the guest for staying with us.

ATTENTION TO DETAILS:

• Never leave Front Desk unattended.


• Keep Front Desk neat and clean


• Be alert for any potential security problems and report them immediately to your supervisor and/or General Manager.


• Be diligent in reporting any potential workplace hazards

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must acknowledge this and be aware that at any time it may be necessary to move associates from his/her accustomed shift as business demands.