General Manager

What started in 1954 with one restaurant in Miami has grown today to more than 11,000 restaurants in 61 countries worldwide (most of the BURGER KING® Restaurants are independently owned and operated by franchisees). And we're still growing! Over the years "HAVE IT YOUR WAY®" at BURGER KING® has come to mean a great deal more than creating special orders for our guests: it's about clean, safe restaurants; food that is freshly made and served hot; and the kind of fast, friendly service you'd want for yourself and for your family.

As a Restaurant General Manager at one of our franchised BURGER KING® Restaurants, you will be an important member of the team who delivers our Customer Promise by managing human resources, operational and financial objectives. With strong performance, you can progress with possibilities for advancement to field positions.

Responsibilities:

• Maintain fast, accurate service and positive guest relations, and ensure products are consistent with company quality standards.
• Ensure safety codes, company safety and security policy are met.
• Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview, and hire team members.
• Conduct performance appraisals, disciplinary action, motivate and train employees.
• Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
• Ensure food quality and 100% customer satisfaction.
• Ensure complete and timely execution of corporate & local marketing plans.

Requirements:

• 4+ years in a management or supervisory capacity in a restaurant or in the retail/hospitality industry.
• High school diploma or equivalent, with two (2) years of college or equivalent preferred.
• Strong math and Windows-based computer literacy.
• Reliable transportation.
• Open/flexible schedule.

If you feel you meet the above requirements, and would like to be part of a great team and work with people who care, APPLY NOW.

Burger King maintains a Drug-Free Workplace and is an Equal Opportunity Employer M/F/V/D

TM & © Burger King Brands, Inc. All Rights Reserved

Burger King

Restaurant General Manager- Salaried Management

• Restaurant General Managers are experts in creating the Burger King® experience by providing prompt and outstanding Guest service, quality products, and maintaining a clean and comfortable restaurant environment. The Restaurant Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on the Guest Experience, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention).  The RGM mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and Company/Corporate compliance within the restaurant across all shifts.  


• Many of our Company’s Restaurant General Managers have advanced their careers in our organization, and have gone on to become District Managers, Managing Directors, and even Owners.  We offer unlimited potential for those that have the capabilities and motivation to be successful in our business.  The possibilities are endless here!

Key Responsibilities

• Acts with integrity, honesty, and knowledge that promote the culture and values of our Company.


• Effectively communicates goals for the shift as well as monthly/quarterly/yearly objectives, models how the goals can be achieved, and ensures operational and organizational objectives are met for the restaurant.


• Maintains a calm demeanor during periods of high volume to keep restaurant operating to standard and to set a positive example for the entire team.


• Delivers outstanding Guest service by maintaining a positive and friendly demeanor and coaching teams to connect with each and every Guest.  Every position is expected to do their part to provide amazing Guest service, whether you are a cashier, cook, porter, or manager.  Handles Guest Service issues in the restaurant, and coaching team on opportunities that arise. 


• Follows Company operational policies and procedures, and ensures entire team understands and follows policies and procedures.


• Consistently uses suggestive selling and up-selling techniques in order to boost restaurant sales and increase Guest satisfaction.  Sets goals for team to meet or exceed Company selling objectives.


• Reviews store environment to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the team to achieve operational goals. Communicates ideas for improvement to the management team.


• Coaches management team members on people leadership skills and management tools for maximum efficiency and promotability; makes them feel their contributions are valuable. Reviews restaurant’s operational, financial and marketing targets and results to set challenging goals for self and team, and provides timely performance feedback and ensures accountability.


• Conducts ongoing written performance reviews of all team members.  These reviews should include written performance goals


• Identifies effective team members who are “at-risk-of-departing” and takes appropriate action for retention.  Maintains order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination.


• Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures; maintaining inventory; managing labor; and applying financial report analysis to enhance restaurant results.

Required Knowledge, Skills and Abilities

• Effective interpersonal and communication skills


• Strong supervisory, teambuilding, Guest service, and leadership skills, with the ability to coach others


• Organization, planning, and prioritization skills


• Strong problem-solving skills


• Ability to handle confidential and sensitive information


• Must have open and flexible availability


• Proficiency using Microsoft Office, store computer systems and programs


• Minimum Requirements


• Must be at least 18 years of age.


• Must have valid drivers license and reliable transportation.


• At least 2-3 years general manager experience in retail or restaurant industry. 

Additional Info

Minimum Age

18+ years old

Job Benefits

• Free meals


• Vacations

• Free meals
• Vacations