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Lead Dispatcher
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lombard, Illinois |
About this job
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Leads Dispatchers by performing daily coaching, training and evaluation in order to ensure execution of key performance indicators. Provides support to Area Dispatch Supervisor in the overall direction of Area Dispatch Center. Dispatch Leads are cross-trained in all lines of business for all Area site operations and provide coverage as necessary for absent front-line dispatchers / routers.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Facilitates and/or administers daily meetings with dispatchers and routers.
Ensures coverage is provided for dispatchers, as necessary in order to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Provides feedback in a timely manner to ensure dispatch quality.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined in the Consolidated Dispatch Playbook.
Partners with dispatchers and routers to resolve route coverage for down routes in order to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Carries out various daily tasks, which includes: morning set up, afternoon reviews to ensure the morning crew has completed assignments, and closing reviews to ensure all assignments are prepared for the next day.
Assigns cases to the appropriate party within the designated time.
Performs other duties as assigned.
III. Supervisory Responsibilities
This job does not have supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or G.E.D.
Experience: 4 years of relevant work experience in a dispatcher or service related role.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
V. Work Environment
Listed below are key points regarding the physical requirements, and work environment of the job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with arm, hand, finger, and leg dexterity.
Required to exert physical effort in handling objects more than _ pounds frequently.
Requires pushing, pulling, bending, twisting and lifting up to _ lbs.
Normal setting for this job is outdoors and/or driving a video/GPS monitored vehicle.
Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday.
Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
'235121
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Leads Dispatchers by performing daily coaching, training and evaluation in order to ensure execution of key performance indicators. Provides support to Area Dispatch Supervisor in the overall direction of Area Dispatch Center. Dispatch Leads are cross-trained in all lines of business for all Area site operations and provide coverage as necessary for absent front-line dispatchers / routers.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Facilitates and/or administers daily meetings with dispatchers and routers.
Ensures coverage is provided for dispatchers, as necessary in order to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Provides feedback in a timely manner to ensure dispatch quality.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined in the Consolidated Dispatch Playbook.
Partners with dispatchers and routers to resolve route coverage for down routes in order to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Carries out various daily tasks, which includes: morning set up, afternoon reviews to ensure the morning crew has completed assignments, and closing reviews to ensure all assignments are prepared for the next day.
Assigns cases to the appropriate party within the designated time.
Performs other duties as assigned.
III. Supervisory Responsibilities
This job does not have supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or G.E.D.
Experience: 4 years of relevant work experience in a dispatcher or service related role.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
V. Work Environment
Listed below are key points regarding the physical requirements, and work environment of the job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with arm, hand, finger, and leg dexterity.
Required to exert physical effort in handling objects more than _ pounds frequently.
Requires pushing, pulling, bending, twisting and lifting up to _ lbs.
Normal setting for this job is outdoors and/or driving a video/GPS monitored vehicle.
Will be exposed to a physical environment, which involves dirt, odors, noise, weather extremes or similar elements most of the workday.
Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
'235121