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About this job

We have a full-time opening for a Resident Concierge 3pm-11pm M-F.

Must be able to work various shifts per week.

Requirements

Resident Concierge 3pm-11pm M-F



Job Title: Resident Concierge 3pm-11pm M-F

JobId: 220895-984

Location: Boston, Massachusetts, United States



 



Description:

Bozzuto Management Company is seeking a courteous Resident Concierge to assist in creating amazing experiences of home and community for our residents. From offering suggestions on unique cuisine selections nearby to setting spa appointments, you will enthusiastically manage all resident inquiries in a timely and respectful manner.



By building meaningful connections and a sense of community as a Resident Concierge, you will contribute to achieving resident satisfaction and retention goals—leading to career advancement.



Expected Contributions:




  • Deliver superior customer service; acknowledge residents by name and greet all guests.

  • Direct service requests to maintenance and escalate issues as needed to management.

  • Regularly attend Chamber meetings to learn about community attractions and amenities.

  • Create and maintain monthly community calendar.

  • Manage front desk by-log, audit, and package delivery.

  • Provide assistance, recommendations, or resolution (and follow-up) for resident needs.

  • Assist with administrative duties as assigned.




Required Experience:


  • 2+ years of experience in the hospitality or property management industry.

  • Knowledge of concierge, guest service, or front desk role preferred.

  • Proficient in Microsoft Office and social media.



Bozzuto's mission is to create the best possible living environment for our customers and to do so in a way that creates community and respects the world in which we live. From the very beginning, our success has been built around our four core values:




  1. Concern - for the communities we touch.

  2. Creativity - in everything we do.

  3. Passion - in our approach to business.

  4. Perfection - as a goal worth pursuing.



Supporting these values is a set of beliefs or practices that guide us in how we do business and conduct ourselves on a daily basis.



We are proud to be an Equal Opportunity Employer EOE/M/F/D/V