Beer Den Clerk - Part Time - Full-time / Part-time

JOB PURPOSE: To grow community through building guest loyalty and maximizing profits by providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience. BASIC DUTIES / RESPONSIBILITIES: • Educate guests on product attributes and information and provide guidance for specific needs/preferences • Ensure marketing and brand materials and tools are properly displayed, maintained and utilized including, signage, prices, flyers, etc. • Maintain the sanitation and appearance of the Beer Den. • Work with category managers and suppliers to ensure proper pricing and product selection. • Train other Beer Den clerks and ensure information is correct and available for all hosts who work in the Beer Den. • Conduct tastings as needed in the Beer Den as well as for in-store demos or promotions • Follow all state laws governing the sampling, sale and purchasing of beer. • Wash and prepare growlers according to established practices. • Fill growlers upon request by the guest according to established filling, sealing and labeling standards. • Maintain inventory of growlers, glass, lids and all other Beer Den supplies through monitoring and ordering. PERFORMANCE EXPECTATIONS: • Deliver the role in the show, growing community through words and actions. • Maintain a professional appearance as outlined in The Lowes Look uniform and appearance standards. • Display welcoming body language. • Greet and thank each guest using the Open Arms and Lowes Signature Salute guidelines. • Solve problems immediately using the four priorities (safety, friendliness, show, efficiency) as the decision making filter. • Respect all guests, especially children. • Have and share knowledge of products, events and personal stories with guests. • Actively communicate with guests using the 6-step conversation process (welcome, comprehend, recommend, share, cross sell, close). OTHER DUTIES: • Perform all other duties as assigned by management. • Announce specials and sale info on the PA system. QUALIFICATIONS: • Working understanding of beer. • Is familiar with ALE laws governing sell, and purchasing of wine products. • Sales minded with effective communication, guest service and selling skills. • Friendly, outgoing personality. • Self-motivated, trustworthy and able to adhere to all guidelines. • Ability to work well with others. • Ability to read and understand information and direction. • Ability to effectively communicate with Store Manager, DSD Receiver and vendors. • Ability to bend, kneel and stand for extended periods of time. • Ability to lift 30lbs. consistently and 50lbs. occasionally. • Must be at least 21 years old.