Community Services Associate - Full-time

Position Goals & Objectives

• Work with the Community Management team to identify opportunities to enhance Member experience


• Deliver exceptional building level services within Operational Standards guidelines


• Assure positive Member experience through quality cleaning practices


• Perform all tasks on schedule with maximum efficiency


• Identify and set priorities through clear communication with the Member Services Lead and the Community Management team


• Maintain a 90-point or above monthly rating based on Operational Standards rating system


• Act as eyes and ears in absence of Building Management staff


• Demonstrate the following values during the execution of your role:


• Inspired


• Entrepreneurial


• Authentic


• Together


• Grateful


• Tenacious

Duties & Responsibilities:

• Work with the Quality Control team to achieve excellence in the delivery of services to Members


• Prepare spaces for the hosting of Events (set-up and break down)


• Arrive to work at scheduled time


• Prepare building entrances and sidewalks (shovel snow/ice when needed)


• Prepare and maintain building and floor lobbies


• Prepare and maintain elevator cars and doors


• Prepare and maintain:
  
  
  
  • Aluminum partitions
  
  
  • Glass walls including inside and outside of private offices
  
  
  
  


• Prepare and maintain restrooms (including the restock of: toilet paper, toilet seat covers, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)


• Prepare and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels)


• Remove kitchen pantry garbage


• Load and unload dishwasher


• Prepare and organize refrigerators


• Prepare and lock beer kegerators


• Wash coffee pots and sanitize fruit water container at the end of the day


• Prepare and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, Prepare tables, re-set chairs, empty trash, prepare white boards and recharge phones)


• Prepare and maintain specialty rooms - i.e. screening rooms, meditation room, recording studios
  
  
  
  • Prepare and re-set furniture
  
  
  • Prepare carpets/floors
  
  
  • Reset equipment
  
  
  
  


• Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)


• Prepare phone booths - dust, vacuum, disinfect phone handles and prepare doors


• Common Spaces and Hallways - reset and Prepare furniture, prepare carpets/floors


• Private offices - prepare floors, glass doors and remove trash as scheduled


• Prepare and maintain staircase throughout the building including emergency stairwells


• Take garbage to trash room or curb


• Attend service related emergencies


• On-call for building staff during work hours


• Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies

Events

• Attend pre-Event meetings


• Set up pre-Event


• Execute


• Break down post-Event


• Post-Event analysis

Digital

• Conduct daily building walkthroughs for Quality Control assessment


• Solve incident tickets via Zendesk ticketing platform


• Conduct Zendesk Tickets metrics analysis

Periodic Work

• Dusting of high spots, light fixtures, design fixtures, duct work, HVAC dampers, furniture vacuuming, sanitation and stain removal


• MIMO’s: Prepare private offices - desks/ desk lamps/ bookcases/ chairs/ pods

Soft Skills

• Proven Team Player - ability to work with a team and achieve daily and monthly goals


• Self-starter- able to identify work that needs to be done and does it without required instruction


• Courteous and professional - able to perform tasks at hand when Members are on-site


• Detail oriented- pays attention to details regarding processes and extra attention to special requests


• Ability to solve practical problems using reasoning skills


• Desire to learn and seek new challenges


• High School Diploma or equivalent job experience


• Ability to communicate in English


• Ability to work with a large, diverse group of employees and suppliers


• Ability to lift up to 25lbs

Critical Competencies for Success

• Do’er:
  
  
  
  
  • You do what you love!
  
  
  • Credibility is earned at WeWork through execution and getting things done. 
  
  
  • You are able to get into the details and deliver results under highest expectations on time and quality.
  
  
  • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
  
  
  • Pragmatism and outcomes orientation are valued and lead to wins.
  
  
  • Exceptional organizational and multi-tasking skills.
  
  
  • Thrive in a fast-paced environment.
  
  
  
  


• Solution-centric:
  
  
  
  • Have the flexibility to think outside on the "box".
  
  
  • We don't do everything the traditional way, and are always looking to innovate and push the envelope. 
  
  
  • Ability to foresee and  identify needs of the team.
  
  
  • Takes an innovator and creator’s approach to any issues that may arises.
  
  
  
  


• Collaborator:
  
  
  
  • There is no room for “I” at WeWork.  Every role and individual is in the organization to serve We.
  
  
  • Builds trust across the organization by being a good listener and inclusively soliciting input. 
  
  
  • You open to new and innovative solutions.
  
  
  • You must present well, and communicate clearly and effectively to upper management and internal departments.
  
  
  • Also willing to adjust course when appropriate new ideas or objections are raised.
  
  
  • You love working with people!