Customer Service Representative

Responsibilities

• Maintain accountability for 100% customer satisfaction in resolving customer issues about billing, products, services
• Maintain a positive attitude when working with frustrated customers
• Use multiple online resources/computer systems, and integrate information to solve customers’ problems
• Adapt to changes at work (products, services, policies, etc)
• Provide basic troubleshooting on service and equipment issues
• Adhere to a structured schedule/shift
• Follow dress-code expectations

Compensation and Benefits

• Experienced employees can earn a salary and target bonus of $32k + 10% short term incentive
• $8000 Tuition assistance (day one)
• 50% off Employee phone program services & 35% off accessories (up to 7 lines)
• 401k (day one) dollar for dollar match up to 6%
• Annual Profit Sharing Opportunity, up to 3%
• Benefits day one (medical, dental and vision)

• 2 weeks of vacation and 7 personal days

Qualifications

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon Wireless Call Center in Mankato, MN..
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers

Full time positions only.

• Passionate about technology and motivated to learn
• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must have excellent communication skills, professionalism and poise
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time

Your initial work schedule ("shift") will generally include nights and weekends.  You must be available to work any day of the week. 

Shift start times during the week will range between 11am-2pm.  Shift start times on Saturday and Sunday will range between 10am-12noon. 

Once your initial work schedule has been established, your shift start time and scheduled workdays will be consistent until the next "shift bid."

The call center conducts a "shift bid" process one time per year.  Your individual schedule may change during the shift bid process based upon your tenure and individual performance.  We also offer optional shift bids during the year. 

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.