Service Coordinator

We have a great opportunity for someone! We are a Fun, Rewarding, and Fast growing company and need some administrative support. Please read below and send us your resume. We are excited to speak to qualified candidates for this position.



The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is expected to be responsible for providing excellent customer service to our clients and CAREGivers.This position requires every other Saturday and Sunday in the office, as well as being on call. 

Primary Responsibilities:
 

• Reflect the core values of Gibson Care, Inc., (DBA an individually owned and operated Home Instead Senior Care franchise).
• Core Values:
  • Accountable
  • Compassionate
  • Collaborative
  • Joyful
  • Enthusiastic
  • Loyal
• Oversee the CAREGiver staff as it relates to customer service and client interaction.
• Scheduling clients and CAREGivers in order to provide the highest quality service to clients.
• All applicants must be organized, detail oriented, be able to multi-task, demonstrate excellent oral and written communication skills and the ability to listen effectively.
• You must have good decision makings skills, sound judgment, and the ability to demonstrate effective interpersonal skills.
• The ability to handle stress is mandatory. This is a fast-paced position in a busy office with extensive clientele that requires you to be able to handle many scheduling scenarios at once.
• Participate in any ongoing training pertaining to scheduling and administrative training.
• Answer each incoming call in a friendly, professional, knowledgeable manner.
• Conduct daily activities in the scheduling department, ensuring that all committed shifts have been filled and schedules are being confirmed with major changes.
• Ability to log into system of record program both client and CAREGiver activity pertaining to the schedule.
• Monitor system for:
• Late clock in/No Clock in
• Enter and maintain accurate client and CAREGiver records into system.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the Owners, Managers, supervisors, colleagues, client, families and Caregivers
• End of day debrief with specific staff members.

Secondary Responsibilities:
 

• Participate in CAREGiver meetings.
• Perform any and all other functions and responsibilities deemed necessary.
• May be required to assist with company after hour functions.
• Will be required to provide on-call duties as scheduled.
• Monitor and maintain employee vacation schedules

Education/Experience Requirements:
 

• College degree or some college (preferred)
• Prior work in a fast pace office environment (preferred)
• Stable work history in health care staffing or a related field
• Knowledge of Home Care Industry (preferred)
• Experience in a customer facing role
• Experience with conflict resolution and crisis management
• Excellent written and verbal communication
• Computer and multi-line phone proficient
• Ability to effectively manage several tasks at once
• Ability to remain calm in a crisis
• Must possess a valid driver’s license

You will need to complete the below assessment in order for your application to be considered. 

Once the application is complete, you will use the following site for completing the Assess Personality Test.
                 www.bigby.com/Systems/AssessCore/survey/AssessLogin.aspx    
 
You will need the following information:
 
Short Account Name:   HomeInstead              
User ID:                         hisc455

Each Home Instead franchise is independently owned and operated.