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Director, Customer Service
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | birmingham, Alabama |
About this job
Position Purpose:
Direct and oversee the planning, development, and operation of assigned customer service function(s) and aid in formulating and administering organizational policies and procedures
* Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectives
* Assist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologies
* Develop and implement performance standards for customer service function(s) and audit outcomes
* Prepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriate
* Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
* Establish and implement best practices and standard operating procedures
* Manage relationships with key vendors and/or internal and external constituencies in support of the Company's strategic goals and objectives
Knowledge/Experience:
Bachelor's degree in healthcare, business, related field, or equivalent experience. 7 years of diverse planning and management experience, preferably in a healthcare or insurance environment. Knowledge of applicable technologies, laws, regulations and industry practices.
Direct and oversee the planning, development, and operation of assigned customer service function(s) and aid in formulating and administering organizational policies and procedures
* Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectives
* Assist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologies
* Develop and implement performance standards for customer service function(s) and audit outcomes
* Prepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriate
* Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
* Establish and implement best practices and standard operating procedures
* Manage relationships with key vendors and/or internal and external constituencies in support of the Company's strategic goals and objectives
Knowledge/Experience:
Bachelor's degree in healthcare, business, related field, or equivalent experience. 7 years of diverse planning and management experience, preferably in a healthcare or insurance environment. Knowledge of applicable technologies, laws, regulations and industry practices.