The job below is no longer available.
You might also like
in Omaha, NE
$45,000Verified per year Jimmy John's • 2h agoJust posted Urgently hiring 6.4 mi Use left and right arrow keys to navigate- $14
est. per hour Express Employment Professionals • 6h agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $15
Verified per hour Express Employment Professionals • 6h agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $30
est. per hour XPO • 6h agoUrgently hiring 17.6 mi Use left and right arrow keys to navigate - Up to $50
Verified per hour Christian Brothers Automotive • 2h agoUrgently hiring 8.2 mi Use left and right arrow keys to navigate
Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Omaha, Nebraska |
About this job
POSITION SUMMARY
Handles customer service inquiries and claim intake via telephone for Aetna One Premier Disability. Customer inquiries are both routine and complex in nature requiring the highest level of attention to detail.
Fundamental Components:
Answers questions and resolves issues based on phone calls members, providers, and plan sponsors. Documents and tracks contacts with members, providers and plan sponsors. (*) Explains member's rights and responsibilities in accordance with contract. (*) Educates providers on our self-service options; Handles extensive file review requests, performs review of member claim history to ensure accurate information is communicated Uses applicable system tools and resources to handle inquiries
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service//1-3 Years
REQUIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
DESIRED SKILLS
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
Ability to multi-task to accomplish workload efficiently. Analytical skills. Ability to maintain accuracy and production standards. Technical skills. Understanding of medical terminology. Problem solving skills.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
Handles customer service inquiries and claim intake via telephone for Aetna One Premier Disability. Customer inquiries are both routine and complex in nature requiring the highest level of attention to detail.
Fundamental Components:
Answers questions and resolves issues based on phone calls members, providers, and plan sponsors. Documents and tracks contacts with members, providers and plan sponsors. (*) Explains member's rights and responsibilities in accordance with contract. (*) Educates providers on our self-service options; Handles extensive file review requests, performs review of member claim history to ensure accurate information is communicated Uses applicable system tools and resources to handle inquiries
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service//1-3 Years
REQUIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
DESIRED SKILLS
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
Ability to multi-task to accomplish workload efficiently. Analytical skills. Ability to maintain accuracy and production standards. Technical skills. Understanding of medical terminology. Problem solving skills.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
Your Privacy Choices