Insurance Associate (Administrative/Office Position) - Full-time

Superior Home Services is seeking challenge-driven and self-motivated candidates for open positions within our Insurance department.

Position Purpose:

Insurance Associates initiate and administer the hazard insurance claim process, from claim filing through to claim resolution.

Position duties:

• Claim Filing and Follow-up: provides notice of claim and initiates follow-up to ensure claims process is completed.


• Data-Entry and Document Management: performs data entry to document tasks performed and information received during claims process.


• Claims Analysis: reviews claims correspondence to confirm accurate claim resolution.


• Customer Service: builds lasting client satisfaction by maintaining positive professional relationships and providing excellent customer service.


• Time Management: performs and documents tasks within required time-frames and provides timely client updates.

Minimum Qualifications:

• At least 2-3 years recent experience in an office environment and/or administrative role involving the use of Microsoft Office Suite Programs


• At least 2-3 years recent experience in a client-facing role involving customer service and initiating follow-up


• At least 2-3 years recent successful experience in a fast-paced, high-volume setting


• High School Diploma/GED


• Highly proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)


• Typing speed of at least 45 words per minute with an 80% accuracy


• Strong analytical skills


• Strong multi-tasking ability


• A combination of experience and education may be considered

Preferred Qualifications:

• Associate’s Degree and/or Bachelor’s Degree in business, construction or a business-related field


• Experience in default servicing


• Experience in residential construction as a project estimator, insurance inspector, or similar role.


• A combination of experience and education may be considered

Company Information

Superior Home Services provides hazard insurance recovery services and manages home property repairs for major financial institutions nationwide. Founded in 1984, Superior Home Services was the originator of the hazard insurance claims services market within the mortgage servicing industry, and has maintained its position as the premier service provider in this space to our many clients.

Our modern office is located in beautiful Scottsdale, Arizona in the urban Scottsdale Quarter. We are a close-knit group of hard-working, loyal and dedicated employees. We are seeking individuals who have a willingness to learn, a drive to succeed, a positive attitude and who are comfortable working in a cohesive environment.  For more information about us, please visit: .