The job below is no longer available.

You might also like

in Wichita, KS

  • $11
    est. per hour
    Carlos O'Kelly's 11h ago
    7.4 mi Use left and right arrow keys to navigate
  • $11
    est. per hour
    Carlos O'Kelly's 11h ago
    11.8 mi Use left and right arrow keys to navigate
  • $11
    est. per hour
    Applebee's 11h ago
    9.9 mi Use left and right arrow keys to navigate
  • $11
    est. per hour
    Applebee's 11h ago
    13.7 mi Use left and right arrow keys to navigate
  • $11
    est. per hour
    Ihop 11h ago
    13.7 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate

About this job

HOSTESS



GENERAL PURPOSE



Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.  Receives and accurately processes payment for restaurant charges.



ESSENTIAL FUNCTIONS




  • Meets arriving customers as they enter restaurant with cordial greeting.  Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.




  • Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.




  • Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.




  • Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.




  • Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.  Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.




  • Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues.  Takes written notes in order to report comments to management.




  • Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.




  • Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.




  • Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.  Checks the proper set-up of tables and seating prior to opening.  Immediately reports in writing any maintenance or housekeeping discrepancies to management.




  • Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.




  • Performs other duties as assigned, requested or deemed necessary by management.



OTHER DUTIES/RESPONSIBILITIES




  • Assists servers and buspersons by taking orders, serving food, accommodating customers dining requests and clearing and cleaning tables, resetting tables, and retrieving supplies.




  • Takes room service orders.



SUPERVISORY DUTIES - None



JOB QUALIFICATIONS




  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.




  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.




  • Must be fluent in oral and written English.



Skills




  • Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.




  • Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes.  Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs.




  • Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.



Ability




  • Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one task at a time.




  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.



Education/Formal Training



High School diploma or equivalent



Experience



Previous experience of 3 months in a positions with heavy cash handling responsibilities and customer service exposure.



Materials/Equipment Used



Telephone, computerized cash register, credit card machines, and standard office equipment.



Environment



Standing and walking during entire shift, including carrying, lifting and bending.  Indoor environment.