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in Bellevue, WA

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Hours Full-time, Part-time
Location 12920 SE 38th St
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. A Senior Analyst Operations Insights is a seasoned, experienced professional with a full understanding of area of Customer Service, Marketing and adjacent areas. Resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work, general instructions on new assignments. Provides analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Can identify operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically has more than 5 years of experience.
  • Minimum 5 years related analyst work experience
  • Highly proficient in SQL and 5+ years' experience working with relational databases (Teradata, Oracle, MS SQL server)
  • Highly proficient in Excel, Access, and Power Point
  • Excellent analytical skills and deriving Key Insights from large amounts of data
  • Experience with Presentation to Senior management.
  • Exposure to statistical methods and analysis tools
  • Experience with report development and data analysis
  • Good communication skills (verbal and written)
  • Experience with Customer Service in telecommunication or equivalent
* Execute an analysis plan for moderate projects
* Query data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data.
* Perform data validation and data cleansing
* Perform data mining, analysis and modeling to drive business insights
* Develop presentations to show complex and customized analytical findings
* Provide ongoing operational support
* Execute operational reporting
* Participate to continuous improvement initiatives
* Build cross functional relationships
T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.