Dir: GM - Urban Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The General Manager will report to the Vice President, Urban Resorts. The person will be responsible complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, food and beverage, ski and snowboard school, village operations, finance, sales & marketing, communications, human resources, guest services, community relations and resort safety.

 

Position Summary: The ideal candidate will operate at a very strategic level, creating and developing a long-term vision to achieve best-in-class performance for the resort, as well as interacting with the highest levels of leadership. The ideal candidate will have strong leadership skills and successfully lead a large staff enabling the highest levels of execution and job satisfaction while working toward excellent team cohesion and effectiveness.

 

Job Responsibilities:

• Responsible for the business performance of the Ski Area including expense management and revenue generation.

• Successfully recruit, hire, coach, motivate and develop an industry leading management team. Ensure management team is aligned with Vail Resorts goals, values, and stakeholders.

• Create a positive work culture that has an unwavering commitment to providing the best experience possible for each and every guest, constant improvement, and where every employee is proud to work for this Ski Area.

• Ensure that the guest experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals for Guest Service and Net Promoter.

• Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.

• Responsible for safety and security of employees and guests.

• Leads a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development.

• Builds and sustains strong, positive relationships with key community stakeholders.This includes city, county & state agencies and media, leading these groups toward alignment with key resort and company goals and initiatives.

• Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts.

• Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws.

• Ability to prioritize and adapt in constantly changing business and environmental setting.

• Participate and oversee benchmark review of all departments on an annual basis.

• Insist on healthy and continual communication throughout Ski Area. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.

• High level oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.

• Other duties as assigned.

 

Leadership Expectations:

• Energy to continuously develop own leadership skills

• Open, approachable, and transparent management style

• Courage to fail and apply lessons learned to next opportunity

• Passion for the outdoors and related-activities

 

Preferred Qualifications:

• Bachelor’s Degree in Business, Hospitality, Recreation or Related Field

• 15+ years’ experience in Ski Resorts and/or Mountain Operations

• 10+ years in a senior management role and managing multiple departments

• Strong written, verbal, and presentation skills

• Knowledge of all compliance areas of oversight through regulatory agencies. Demonstrated strong financial management.Intermediate skiing ability required

• Management courses in leadership, performance and goal setting. Proficiency with Point of Sale systems and ERP systems (Enterprise Resource Planning)

Work with a team that’s passionate about providing world-class experiences at one of the legendary Midwest family winter destinations. An easy drive from many southeast Michigan cities, Mt. Brighton is truly the place where Epic begins offering year-round amenities from skiing to golf and mountain biking.Become part of the Mt. Brighton family. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 118666