Office Assistant - Full-time / Part-time

We have a full-time/part-time opening for a Office Assistant.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

Basic Function

Handle the business telephone, customer communications, employee applicants, and assist in the operation Merry Maids 360.

Primary Responsibilities

1. Handle potential customer inquiries and follow telephone script to persuade callers to schedule a sales call.


2. Handle potential employee inquiries and follow telephone script to persuade callers to complete an application for position openings.


3. Handle potential employee initial application and interview.


4. Administer "New Employee Orientation Program.”


5. Handle customer complaints and assist with customer retention follow-up phone calls.


6. Assist in the operation of the MM360 software.


7. Maintain business files.


8. Maintain a daily telephone log of all incoming calls.


9. Prepare maid books and assignments.


10. Prepare daily cleaning schedule.

Secondary Responsibilities

1. Maintain a clean and fresh appearance in the office reception area.


2. At all times contribute to a positive work climate and to the overall team effort of the company.


3. Assist in the maintenance and preparation of cleaning product dispensers and cleaning cloths.


4. Perform all office functions and other reasonable, related duties as assigned or requested.

Supervision Responsibility

1. Field/Support Personnel Supervisory


2. Operations Mgmt. Staff Mgmt.

Essential Qualifications

1. Speaking and hearing English clearly on a telephone.


2. Persuading callers to schedule a sales call.


3. Reading English on an average adult level.


4. Writing English clearly.


5. Compiling results of telephone calls.

Special Requirements

1. Ability to use a personal computer.


2. Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.


3. Ability to lift 20 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.


4. Sitting at a desk for extended periods.

This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.