Bilingual Operations Specialist

Over the past 30 years, DISH has built a talented group of leaders and support teams. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

Sales Operations has an outstanding opportunity for a Bilingual Operations Specialist. This position is responsible for solving complicated, non-routine problems received through retailer or senior management feedback. The Bilingual Operations Specialist  will communicate with customers regarding commission guidelines, lease documents, agreement terms and procedure requirements; and records information into systems and administers these systems for analysis and process improvement. 

A successful Retail Analyst will have the following:

• High school diploma or general education degree (GED); and two years of related experience in a retail services work environment
• Detail-oriented
• Able to proficiently handle multiple deadlines and/or tasks
• Strong analytical and problem solving skills
• Ability to navigate and manipulate multiple computer systems
• Ability to deal with problems involving several concrete variables in standardized situations
• Bilingual (Spanish/English)

Primary responsibilities fall into the following categories:

• Conducts research related to commission inquires: activation fees, residual and tiered payments, promotional commissions, check fees, and charge backs.
• Responsible for identifying these issues, determining appropriate action(s) to be taken and escalating as appropriate while demonstrating follow through to ensure problem resolution.
• Prevents, detects, and resolves retailer fraud with respect to commission payments and promotions.
• Defines process improvements and recommends the appropriate implementation steps toward improved retailer support and processing time. 
• Receives, evaluates, researches, and resolves issues that have been elevated and require an Analyst expertise.
• Maintains a 36-hour turnaround time in communications to retailers on all payment related issues.

#LI-JW1 Littleton, CO