Franchised Night Auditor - Full-time

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please send your resumes and cover letter in confidence to: elaine.paper@marriott.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, Solow Incorporated. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Brand New Hotel Opening February of 2016.

Front Desk Agent Job Summary:

• Continuously professionally represents the hotel throughout the entirety of a guests stay by working with all hotel personnel to ensure that each guest experiences exceptional customer care.
• Responsibilities include but are not limited to, checking guests in and out, assigning guest rooms, and accommodating any special requests.
• Must have previous hotel experience.

Front Desk Agent Job Duties:

• Properly and smoothly check guests in and out of room.
• The ability to provide appropriate and accurate information to guests.
• Properly input as well as retrieve information routinely according to our computer system.
• Promptly respond to guest requests as well as perform a follow up.
• Handle any guest issues and relay escalated complaints to management.
• Be sure to remain calm and alert, especially during any type of emergency.
• Promptly answer telephone in a professional and clear manner
• Effectively and professionally handle any internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, while resolving conflict.
• Greet and welcome guest as they arrive to the hotel
• Properly and efficiently perform other duties as they are assigned.

Front Desk Agent Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience is required.
• At least 2 years of customer service related experience is required.
• Must acquire the ability to communicate with not only guests, but coworkers, and management in a professional manner.
• Ability to understand and adhere to the proper payment methods allowed.
• Always securing guest information
• Possesses the ability to learn (and practice) safety, emergency, and accident prevention policies and procedures in the absence of management.
• Ability to use front office equipment.
• Displays proper and always professional telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Position Requirements

• Must be able to stand for at least 8 hours while remaining productive by continuously performing essential job functions
• Accurately input information into computer system based upon guest requests.
• Reliable source of transportation

This company is an equal opportunity employer.

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