360 Customer Experience and Sales Specialist

Benjamin Franklin (18052), United States of America, Wilmington, Delaware 
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

360 Customer Experience and Sales Specialist

The Company:

Imagine a day at a typical bank. Now throw that image away-and you've got Capital One. As a top-10 national bank with the heart of a Silicon Valley startup, Capital One is leading the charge to change the way people bank for the better. And, as one of the most-recognized brands in America, they're in the perfect position to do it. With over 65 million customers and nearly 900 bank branches, the company offers financial products from credit cards to auto loans to small business banking. Capital One employs over 45,000 associates in locations across the country.

Are you ready to join a company that is a global leader and one of the nation's top 10 largest banks? Are you passionate about serving customers and providing an incredible Customer experience? Interested in learning new technologies? Do you thrive in a dynamic, fast paced environment?

Overall, we're excited about what we have here, which is a culture and environment that allows people to be great. By nurturing an innovative and collaborative culture where people with a variety of thoughts, ideas, and backgrounds come together, we've been able to build a great company and a great place to work. We are different from most companies. Our people are fun, passionate, confident, innovative change agents that are not afraid to take risks. This is your chance to work hard, have fun, and help us bring ingenuity, simplicity, and humanity to banking.

Within our Sales Center, you would have the opportunity to positively impact our Customers by providing excellent customer service via live chat sessions or inbound phone calls. At Capital One, we don't hire people for positions-we hire people to build evolving, fulfilling careers. This introductory role is the first step in a fulfilling work experience where the Associate can quickly learn new skills and advance to new roles within the team that layer in more responsibilities.

The Role:

Capital One is seeking a passionate Customer Experience and Sales Specialist that will market our contemporary financial products to new and existing customers, based on their individual needs. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you!..Responsibilities include achieving your personal sales goals along with the department sales goals. Successful candidates will have excellent communication and interpersonal skills, be independent and self-motivated, and possess a strong and competitive sales drive and a commitment to excellent customer service.

Responsibilities:

- Answer incoming calls and market our banking products to new and existing customers

- Meeting sales targets set by the department each month.- Keep up to date with all product changes and features.

- Explain essential account setup procedures.- Explain essential security questions.

- Uphold and explain key Customer guarantees.

- Efficiently and effectively adhere to all scheduled work activities.- Provide regular feedback from our Customers.

Our Sales Center is open 7 days a week from 8am-9pm. Entry level positions require schedule flexibility which includes evenings and Saturday or Sunday to begin with.

Capital One offers a competitive benefits package including; medical coverage, 401K, tuition reimbursement and paid time off.  Parking is also paid for by Capital One.

Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or Military Experience

Preferred Qualifications:

-1 year of banking experience

-1 year of sales experience

.- Proficient in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries...

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to 

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job ID RT791707
​Date posted 04/11/2016