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Customer Care and Tech Support
| Hours | Full-time |
|---|---|
| Location | 5185 Youngstown Warren Rd Niles, Ohio |
About this job
Responsible for receiving and processing incoming Customer Care AND Advanced Technical Support phone calls for android and iphone users, as well as a mail order prescription program. These calls will be handled in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations
Applicants for this job will be expected to meet the following minimum qualifications.
Education
Must meet minimum age requirement for project and/or location of project
Additional education may be required based on individual projects and/or locations
Experience
Candidates need to meet the experience requirements for specific program
Other
Based on Project and/or Location of Project the following may be required.
Ability to pass standardized interview
Score acceptably on job related testing assessments
Ability to work flexible schedules, which may include working at least one weekend day
Ability to clearly communicate using a clear, distinct voice
Based on program may need to be bilingual in English, Spanish, French, etc.
Present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution
Proficiency with computers and multitasking is preferred