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in El Paso, TX

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Hours Full-time
Location 12120 Rojas Drive
El Paso, Texas

About this job

We have a full-time opening for a CSR - Technical Support.

Must be able to work various shifts per week.

  • Must have 1 or more years experience.
  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.
  • Background check required.

Requirements

If joining a dynamic booming team interests you, this position is for you!  HGS seeking enthusiastic Technical Support Reps!



This position will act as the front line of interaction with our customers. This Technical Customer Support Rep will provide support and sales to customers via phone, chat and email. In addition, you will document customer issues and feedback in order to improve the overall customer experience.



Minimum Job Requirements: (Education, Experience, Skills)




  • High School Diploma or equivalent required, Associates or Bachelor’s degree preferred


  • 1-2 years of experience in technical support role




  • Understanding and experience with video editing software a plus




  • Knowledge of both Windows and Mac operating systems as well as basic understanding of computer hardware




  • Experience with digital photography/video principles and concepts




  • Schedule and shift flexibility required




  • Familiarity with CRM & case management system preferred – Sales force a huge plus





 



EOE AA M/F/Disabled/Veteran