Home Care Liaison / QA / Screener / Case Management - Full-time / Part-time

HOME CARE LIAISON JOB DESCRIPTION
 
This position is offered as Full Time (40 hours/week).
 
The Home Care Liaison is expected to perform a variety of duties that relate to client care including care consultations with potential clients/family members, quality assurance visits with existing clients, and client/CAREGiver introductions. They determine each client’s needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.  The Home Care Liaison provides onsite training to CAREGivers as needed to meet the clients changing needs.  They serve as a community resource for clients, families, CAREGivers and office staff.  The Home Care Liaison also assists in the marketing of home care services to referral sources in the community
 
Primary Duties:

• Conduct Care Consultations with potential clients and family members to discuss their needs and provide solutions in the form of a service plan while maintaining closing goal
• Enter new clients into computer and work with Scheduling Coordinators to ensure service begins as expected
• Follow up on all care consultations that result in a client to confirm that essential tasks are complete in order to begin service
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
• Plan and execute a schedule that ensures each client has at least one quality assurance visit per month
• Work with other team members to coordinate various aspects of a client’s care
• Conduct client/CAREGiver introductions for every new client/CAREGiver shift
• Create and maintain client records on a daily basis with the most up to date information
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through the quality assurance program
• Educate clients, families, CAREGivers and office about community resources available
• Provide onsite training to CAREGivers so clients continue to receive quality care
• Conduct a minimum of 10 “one on one” impressions weekly with referral sources. Use the consultative sales process to form and strengthen relationships, determine their needs and provide custom solutions in order to gain their commitment
• Seek testimonials and encourage PEAQ program from clients/families
• Counsel CAREGivers on quality assurance concerns as needed
• Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and CAREGivers
• Participate in all CAREGiver meetings
• Attend one community education event each month

• Provide CAREGiving to clients in an emergency or when a shift cannot be filled

 
Position Requirements:

• This position must have an understanding of and uphold the policies and procedures established by Your Home Care Solution, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Possess knowledge of the issues that seniors face and as well as the senior care industry
• Prefer CNA or LPN license
• Excellent oral and written communication skills and the ability to listen effectively
• Ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Ability to present a professional appearance and demeanor
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings or weekends as required
• Ability to lift 25 pounds

• Hourly pay based on experience
• Company car, company cell phone, company laptop
• 401K Retirement Plan - 4% Company Match
• Paid Vacation
• 6 Paid Time & 1/2 Holidays
• AFLAC Low Cost Insurance Plans
• MA Paid Sick Law hours
• Verizon Cell Phone Discount - 22%
• Sprint Cell Phone Discount - 23%
• BJ's Wholesale Club Membership Discount  - $40 for 15 months
• Dorothy Cox Chocolates Discount - 10%
• Sullivan Tire Discount - 10% parts and labor
• Fabulous Foundations Discount - 10%
• MBT Business Solutions - 20% of Tax Prep

Each Home Instead franchise is independently owned and operated.