Valet Supervisor

Portland Marriott City Center

Job Description

QUALIFICATIONS:

• Valid driver license.
• Motor Vehicle Record with no more than 3 moving violations in the past five years.
• Maximum 1 Driving/Operating While Intoxicated (DWI/OWI) (Outside 2 Years)
• Maximum 1 Driving/Operating While under the Influence (DUI/OUI) (Outside 2 Years)
• Minimum 5 years driving experience
• Must pass a criminal background check, motor vehicle records check, and post-job offer drug test
• Ability to communicate effectively with the public and associates
• Read, write and speak English fluently
• Able to drive standard and automatic transmission vehicles
• Must be at least 18 years old
• Very good knowledge of Portland and vicinity preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ÿ   Direct the Valet staff in courteous, safe and efficient guest service.

Ÿ   Open vehicle and hotel doors and greet arriving and departing guests. 

Ÿ   Run to offsite garage to retrieve vehicles, inspect and park vehicles.

Ÿ   Obey traffic laws and ensure adherence to safe work practices.

Ÿ   Use defined procedures and communication tools to track and store guest belongings and vehicles.

Ÿ   Monitor use of overflow parking garage/maximize use of hotel garage.

Ÿ   Schedule staff and manage staffing level during shift to ensure proper guest service and cost control balance.

Ÿ   Provide training, coaching, and accountability for conduct and performance of staff.

Ÿ   Provide accurate and situation specific information on directions, hours of operation, cost and service disruption for the  

     hotel amenities and regional locations, attractions and events. Supervise staff on the same and provide updated

     information.

Ÿ   Fulfill guest requests for transportation (taxi, towncar, rental vehicle), as well as rendering assistance for concierge

    service, and luggage porterage.

Ÿ   Direct staff on maintenance of cleanliness of the bellstand, bellcarts, sidewalk, lobby and luggage closet.

Ÿ   Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.  Ÿ  Ÿ   Assist Emergency response team/Manager on Duty in case of an emergency.

Ÿ   Be aware of VIP and repeat guests and greet them by name.

PHYSICAL STRENGTHS:

Lifting/Pushing/Pulling/:  Lifting up to 50 lbs., pushing or pulling cart up to 200 lbs.

Bending/Kneeling:  Frequently during shift.  To lift luggage or load luggage into vehicle or onto cart.

Mobility: Walking up to 1/10 mile frequently during shift.

Continuous Standing: To wait for arriving guests or when delivering vehicle.  Frequently during shift.

Running: Running during heavy service periods and jogging throughout the shift as dictated by business needs.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.