Guest Service Expert - Full-time / Part-time

Summary of Position:

A Guest Service Expert is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, POS operations and safeguarding company assets.  A Guest Service Expert is required to be a bright, sincere, engaging, and energetic individual with a passion for exceptional customer service. 

Essential Duties:

1. Ensure that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service.
2. Maintain an awareness of all menu items.
3. Accurately and efficiently process POS transactions and accurately maintain all cash and media at the POS.
4. Respond appropriately to guest concerns and communicate guest requests to management.
5. Maintain cleanliness of floors, counter and restrooms at all times.
6. Check orders for accuracy and portion control.
7. Deliver food to the guest.
8. Answer phones according to standards.
9. Any other tasks as assigned from time to time by any manager.

 

Skills and Competencies:

• Ability to process information through POS system.
• Ability to communicate with team members and guests.
• Ability to read, count, and write to accurately complete all documentation and process payment transactions.
• Ability to operate all equipment necessary to perform the job.

Requirements:

• Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

 

Other Duties:

Performs other duties as assigned

 

Conduct:

Represents Mohegan Restaurant (SM) LLC in a professional and courteous manner at all times

 

Dependability:

Regularly attends and is punctual for work

 

Supervision Received:

This position reports to the Shift Leader, Assistant Manager, or General Manager of the individual store location. 

 

Supervision Exercised:

None

 

Knowledge, Skills, and Abilities:

• Ability to work in a fast-paced environment
• Ability to work in a team-focused environment
• Strong verbal and interpersonal skills

 

Experience:

• High school diploma or equivalent

• Two (2) years of high volume restaurant experience in a quick service or fast casual dining environment

 

Additional Requirements:

• Ability to lift 30 lbs
• Ability to work with a flexible schedule