Chick-fil-A Senior Lead job in Wilson, NC

Job Title
Senior Lead
Job Type
Full-time, Part-time
11.00 - 12.00
2407 Forest Hills Rd W
Wilson, NC 27893

Mission: To oversee the daily Front of House Operations by providing a “REMARK” able experience for our guests and our team through effective and efficient management of team members, team leads, time and tem-work.

Core Values:

A. Managing Vision & Purpose: Communicates a compelling and inspires vision or sense of core purpose

B. Managerial Courage: Provides current, direct, complete, and “actionable” positive and corrective feedback to others

C. Developing Direct Reports & Others: Provides challenging and stretching tasks/assignments

D. Perspective: Looks toward the broadest possible view of an issue/challenge

E. Priority Setting: Spend his/her time and the time of others on what’s important

F. Managing Diversity: Manages all kinds and classes of people equitably

G. Addressing People Issues: Deals with problem direct reports firmly and in a timely manner

H. Conflict Management: Steps up to conflicts, seeing them as opportunities to solve issues with minimum noise

Job Outcomes:

• Overseeing Front of House operations

• Maintain cash management systems throughout assigned shift, order change when necessary

• Complete ServeSafe certification

• Serve as main liaison with Heart of House Leadership

• Perform huddles with your team to communicate goals, results and award Cluck Bucks

• Completing Team Member evaluations

• Actively plans for results and takes ownership of outcomes

• Ability to apply for Grand Openings with store approval

• Assist in controlling Food, Labor and Paper Costs

• Maintain Safety and Security eTrain certification

Additional Job Responsibilities:

• Ensure Team Leads are meeting performance requirements

• Complete Front Counter eTrain Material

• Complete Heart of House Training

• Complete Senior Lead portion of Leadership Workbook


Evaluations will occur on monthly basis and conducted by a Senior Leader, an Assistant Director or the Front of House Operations Director.

Core Qualifications:

• High School Graduate

• Year and a Half Commitment

• Successful completion of the Team Lead portion of the Leadership Development Program

Performance Metrics:

• CEM Scores

• ROE Scores

• SAFE Scores

• Team Lead Performance

• Cost Control Performance


Disclaimer: The above is a summary of typical job functions and is not exhaustive or comprehensive of all possible responsibilities. Responsibilities of the jobholder may differ from the above and are subject to change to meet the demands of the business. Job Outcomes are the tangible or intangible results that are required in order to fulfill the expectations of a given job

Additional Info

Minimum Age
18+ years old

Job Industries


Apply Now

Browse similar jobs