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Hours Full-time, Part-time
Location Sugar land, TX
Sugar land, Texas

About this job

Position Description: If you want to achieve more in your mission of health care, you
have to be really smart about the business of health care. Challenge yourself,
your peers and our industry by shaping what health care looks like and
doing your life's best work.

Positions in this function include those responsible for providing process and
operational support to the functions within Business Operations Family.
Positions in this function may also be responsible for quality reporting,
analysis and audits, and for developing plans and programs to support
continuous quality improvement using applicable tools.

Primary Responsibilities:

Responsible for setting up security services assigned
to them by Operations Management and Senior Operations Specialists
First / primary responder to afterhours calls and
emails ensuring that inquiries are handled and / or routed to the
appropriate individuals
Responsible for monitoring the security call center
lines afterhours and follow all established security call center protocols
Primary for working afterhours, weekend night and
holiday night shifts leading to seamless 24 hour operations coverage in
our Security Operations Center
Monitor the World Track system for ongoing trips to
ensure that UnitedHealthcare Global
Risk security services are completed to the high
standard of service
Maintain a log of phone calls for reference by Senior
Leadership on a daily basis
Assist Townson Office of UnitedHealthcare Global
Assistance by performing hospital validation calls on a monthly basis
Perform Atlas Air schedule website check twice a day to
ensure new Atlas trips are setup and established trips are updated
Monitor Client Flight Data screen every two hours for
updates to ongoing flights
Preform Travel Security Manager reports in response to
Global Monitoring publications created by UnitedHealthcare Global Risk
Intelligence department after hours
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks








**Previous military, aviation, logistic, or dispatch experience is
ideal for this role.

Requirements

Required Qualifications: 


High School Diploma or GED
Must be able to use MS Word - modify and create docs
Must be able to type 55 WPM (assessment will be
administered)
Must be able to work 4:00 pm - 6:00 am Monday through
Sunday and on Holidays


Preferred Qualifications:


Military Logistics experience
Previous experience in an office environment
Previous experience using World Track Software
Previous Call Center experience
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.