Associate Manager - Full-time

SUMMARY:  Provides a pro-active and customer service oriented management style to ensure the highest level of professional food and beverage services.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned to meet the business needs.

• Ensure exemplary service is provided to all restaurant guests


• Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, and planning, while upholding standards, product quality, and cleanliness.


• Perform beginning/end of shift functions according to set policies and procedures, including cash outs, cash reconciliations, bank issuance, assurance of completion of assigned cleaning/closing tasks, and opening/prep duties


• Set the house.  Ensure all necessary lights, TV’s, and music are at the proper levels.  Verify stock and ensure the restaurant has enough product, and product quality


• Ensure proper security procedures are in place to protect employees, guests, and Company assets, including security or beer walk-in, liquor room, store room, freezer, and office


• Assign and maintain side-work duties for staff


• Train and develop team members through orientations, ongoing feedback, establishment of performance expectations, provide corrective action (as needed), and by conducting performance reviews on a regular basis


• Direct service on the floor and follow?up where necessary


• Provide a motivating environment and maintain a cohesive team


• Conduct daily pre?shift meetings at all meal periods when required to do so


• Perform other duties as assigned or as required to assist in the direction of the restaurant

QUALIFICATIONS/REQUIREMENTS:

• Possesses strong leadership skills and gives clear direction


• Ability to work in a fast paced environment


• Team oriented, adaptable, dependable, and strong work ethic


• Ability to communicate efficiently to help keep all team members informed


• Ability to work with minimal supervision


• Ability to work nights, weekend and holidays

EDUCATION/TRAINING:

• Minimum of (2) two years’ experience as a manager in the hospitality industry


• Front of the House experience is mandatory


• High School Diploma required; Bachelor’s degree in hospitality management preferred


• Must be capable of performing all functions and meeting qualification standards for all hourly positions