Business Operations Analyst

Evaluate and monitor current and newly developed operation policies, procedures, and systems among multiple departments or locations, and provide reporting and data analysis to management as needed.

• Ability to read, analyze and interpret business information and data
• Able to create reports/correspondence/presentations, and present information and respond to questions from customers and management
• Proficient with MS Office Suite
• Strong knowledge of spreadsheet program such as MS-EXCEL
• Knowledge of databases, SQL, or VBA preferred
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables

EDUCATION and/or EXPERIENCE

AssociatAssociate's degree (A. A.) or equivalent from two-year College or technical school; and three plus years of experience; or equivalent combination of education and experience.

• Assists in the analysis of current processes and procedures in order to make recommendations to promote effective operations within the Customer Service Centers (CSC) organization through various tools and data
• Assists in the completion of projects by following general guidelines established by superiors
• Assists in the preparation of alternatives for review for enhancements to operational policies, procedures, and systems
• Assists management with communication tactics and materials to facilitate changes in business policy, procedures, and system implementations
• Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units
• Prepares reporting for various audiences, from Coaches to VPs, to help in the day-to-day operations of the CSC organization
• Builds and applies broad knowledge of practices and procedures in area of expertise
• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position