Quality Assurance Analyst

Performing regular review of processes and calls to evaluate quality and ensure standards and procedural requirements are met. Individual should have previous banking experience. This position would be centered on performing process and compliance testing for internal and vendor processes. They may also be conducting QA Call Monitoring for internal and vendor call centers, if needed to assist the team. The skills we are looking for are the following:


· Banking experience

· Proficiency in excel, powerpoint, and word

· QA or audit experience would be helpful, but not required

Job Description from the VMS -

JOB RESPONSIBILITIES:
1. Schedules and conducts work quality evaluations to determine if service and quality control standards are being met.
2. Analyzes quality issues and recommends improvement opportunities to QA management for review.
3. Compiles issues and recommendations for improvement, for use in calibration sessions. Provides feedback to associates and managers on results.
4. Provides information to QA leadership to assist in the feedback and formal education process of service or processing performance expectations. Makes initial needs recommendations based on evaluation results.
5. Prepares internal reporting on quality, quantity, workflow analysis, and performance statistics.
6. Participates in new hire training programs as a technical resource. Monitors and communicates associate's progress with appropriate team leader/supervisor/manager.
7. May recommend, develop and conduct additional coaching or technical aids based upon evaluation results and ongoing needs assessment.
8. May prepare and update procedure manuals.
9. Participates in projects and performs other duties as assigned.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.