Hardlines Zone Supervisor - Full-time

The Zone Supervisor is responsible for driving business results and store culture on the sales floor zone. This includes effective leadership and coaching in the key areas of expense management, merchandising, process execution, member experience, and customer service; sales volume, key driver, and profitability analyses, and performance; identification and solution of business problems.

Responsible for providing a 'WOW' member experience, managing the performance of the sales floor zone, and supporting other sales zone(s) as needed. Spends more than 70% of time driving results on the sales floor through effective merchandising, process execution, and selling behaviors. May act as Manager on Duty (MOD) as needed.

Job Duties/Responsibilities:
* Drives and monitors store level margin drivers (e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and point of sale reductions) and member experience. Partners with Logistics Supervisor and other Zone Supervisor(s) as needed to ensure smooth handoffs and partnership across teams.
* Responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance.
* Facilitates execution of the business plan for the sales floor zone, and provides the Store Manager and Assistant General Manager with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, and transition and exit strategies in order to highlight opportunities for members.
* Ensures that the sales floor is visually appealing, effectively merchandised and easy to shop. Ensures the signing is correct on the sales floor and facilitates correction as needed. Partners with Operations team and other Zone Supervisor(s) as needed to ensure support. Ensures the zone adheres to applicable National Presentation Standards and current monthly sales plan.
* Works with zone associates and Operations team:
- facilitates appropriate setup of store-wide and event signing and take down,
- ensures appropriate stocking, pricing, rotation and condition of merchandise,
- ensures seasonal resets, basic plan-o-grams, unit integrity, seasonal markdowns, and ad recaps are completed on time,
- ensures all inventory is on the floor within expected timeframe.
- ensures the accuracy of on-hand inventory counts, monitors out-of-stock opportunities and replenishment process execution
* Demonstrates understanding of the Shop Your Way rewards program and appropriate use of integrated retail tools, and is able to convey the value to both associates and members.
* Analyzes team and associate-level metrics (including leads and recaps) to drive continuous improvement opportunities with associates and other sales teams.
* Assists the Assistant General Manager in setting clear expectations for associates' performance and behavior, provides ongoing observations and coaching, and holds associates accountable for results. Accurately documents associate observations and coachings. Ensures associates are up-to-date on selling techniques, product knowledge, and appropriate use of integrated retail tools to provide a WOW member experience. Assists associates in creating action plans for their development based on feedback from observations, store walks, member interactions and other sources. Provides needed support, resulting in a store culture where associates can be successful.
* Adheres to the Zone Supervisor scheduling requirements.
* Performs other duties as assigned.
* Age Requirement: 18+

Job Requirements:

* Knowledge of store merchandising, operations, and retail management practices and procedures
* Ability to analyze information, identify root cause, and develop and implement approved solutions
* Strong leadership and organizational skills
* Effective oral and written communication skills to communicate with all levels of internal and external team members and customers
* Ability to manage and coach team members, lead and influence cross-functional working groups, and achieve results
* Microsoft Office computer skills, including Word, Excel, and Outlook

Preferred Skills:
* Skill in selecting, assessing, coaching, and developing associates, preferably in a retail environment

EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED