Service Director - Optum Technology Commercial Services - Winooski, VT

Lead the best and brightest in technology to transform health care as we know it.Want a meaningful and impactful challenge? At Optum, we're helping to make the health care system work better for everyone. It takes visonary technical leaders, like you, to achieve such historic change. Here, a technology leadership career will allow you the opportunity to inspire large teams comprised of highly talented, technical professionals to solve some of the toughest challenges we face and to transform the health care industry. You strive to lead and enable significant change in people's lives. This your opportunity to do just that. As a Director, you will be helping people live healthier lives when you bring your expertise, passion, energy, focus and all-in approach to work every day. This is the place where you can do your life's best work.(sm)
 
The Service Director - Maintenance & Operations is responsible for the application-level production support for a suite of IT applications. The Director is responsible for the availability & stability of production IT applications within their scope and especially all that are business-critical applications. In general, the Director must ensure that all application service levels are met and, to the extent that they are not, sponsor and implement remediation programs as appropriate. The Director is also responsible for all aspects of the operating budget related to application maintenance & operations. Director will be point of contact for all application support related issues, questions and status updates.
 
Primary Responsibilities

Maintain strong relationship with customer, important stakeholders and all internal parties and keep them informed about all M&O efforts and work breakdown
Direct supervision of a staff of 2 to 3 Service Managers who will assist the Director in carrying out the following responsibilities
Ensure availability of applications as defined by business need per formal service level agreements
Recovery of applications even when a non-application incident (e.g. a hardware failure) has necessitated remediation or recovery
Manage a budget of $3M to $10M including planning, forecasting, monitoring and holding Service Managers accountable for their share of the budget
Work with application owners and business partners to manage priorities and to deal with issue resolution
Manage application and database changes to fix problems or to restore services and ensuring that they are adequately tested and that the potential impact to any up-line or down-line application is also tested and coordinated
Ensure that applications are performing in a way that maximizes business productivity, i.e. they meet on-line response time service levels, batch reports are delivered as required by the business and files are received and sent according to business-defined criteria
Ensure that adequate file capacity is available to support the needs of the business on an on-going basis
Monitor critical jobs on a daily basis to ensure successful completion
Ensure that applications are performing as defined by the business
Manage application-level testing and support for changes in other infrastructure areas (e.g. operating system upgrades, hardware changes, security upgrades, etc.)
Develop and administer a process for formal transition of development work into the production support environment including execution of a formal checklist and obtaining required signoffs
Sponsor, implement and manage process and productivity improvement programs and preventive maintenance initiatives
Implementation of maintenance-related small enhancement and testing efforts (work orders) and all of the associated processes and artifacts
Manage the formal data collection and reporting on all application-related service levels and periodic reviews with customers and vendors

Required Qualifications:

10+ years of IT management experience and familiarity with all lifecycle phases
3+ years of Health care industry experience
4+ years of application maintenance & operations experience
4+ yrs of experience in maintaining strong relationships with customers, peers & stakeholders
Experience supervising technical managers
Experience in managing a multi-million budget and a staff of 50+
Demonstrated strategic leadership of technical solutions
Strong leadership skills
5+ years of human resource/team management experience
Willingness and ability to travel up to 100% as required
Preferred Qualifications:

Experience establishing a new organization is a plus
Strong written and verbal communication skills
Graduate degree
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Direct, Director IT, health care , information technology management, IT management, technology, Optum, Winooski, VT